Evening Weekend Guest Experience Director (Luxury)

The Chancery Rosewood; Greater London; Sur place; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

12 complimentary room nights across RO

Discounts on F&B

Benefits app & monthly allowance

Give days - volunteering day

Up to 16 weeks paid parental leave

Birthday day off

Life insurance

Enhanced sick pay

Résumé du poste

The Chancery Rosewood invites a senior hospitality leader to drive guest experience across luxury rooms, F&B, and related services. You will provide visible on-floor leadership, ensuring continuity of service during evenings and weekends and maintaining a consistently high standard of guest care.

Based at the heart of the hotel, you will coordinate closely with the Hotel Manager, Managing Director, and Heads of Rooms and F&B to elevate the guest journey and respond with urgency to any

Qualifications

• Senior operational experience within a luxury hotel environment.
• Experience across Rooms and Food & Beverage operations.
• Calm, credible, visible leadership on the floor.
• Strong relationships and influencing across departments without direct reporting lines.
• Discretion and sound judgement in guest and operational matters.
• Fluency in Arabic and English to communicate with Arabic-speaking guests.

Responsabilités

• Provide senior operational leadership across hotel guest-facing departments during evenings and weekends.
• Act as key liaison between Rooms Division and Food & Beverage to ensure seamless service.
• Lead cross-departmental briefings for VIP arrivals, events and peak occupancy periods.
• Monitor service standards, guest feedback and quality metrics and intervene to safeguard the guest experience.
• Serve as senior operational lead in the absence of the Hotel Manager.

Connaissances

Senior leadership

Hospitality ops

Rooms & F&B knowledge

Leadership presence

Relationship building

Arabic & English fluency

Description du poste

The Chancery Rosewood invites a senior hospitality leader to drive guest experience across luxury rooms, F&B, and related services. You will provide visible on-floor leadership, ensuring continuity of service during evenings and weekends and maintaining a consistently high standard of guest care.

Based at the heart of the hotel, you will coordinate closely with the Hotel Manager, Managing Director, and Heads of Rooms and F&B to elevate the guest journey and respond with urgency to any