Rooms Supervisor

The Chancery Rosewood; London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

12 complimentary room nights annually

Discounts on Food & Beverage

Flexible benefits scheme

Paid volunteering day each year

Paid day off for your birthday

Developmental & social calendars

Life insurance cover

Enhanced sick pay policy

Job summary

A luxury hospitality hotel in London seeks a Guest Relations Rooms Controller. Responsible for ensuring seamless guest experiences, you will manage room assignments, collaborate with departments, and embody service excellence. Ideal candidates have a background in luxury hospitality and can handle requests with professionalism. This full-time position offers a range of benefits including complimentary room nights and discounts.

Qualifications

• Previous experience in luxury hospitality or guest relations.
• Refined, intuitive, engaging personality.
• Confident in handling guest requests.

Responsibilities

• Assign rooms and suites based on guest preferences.
• Coordinate with Housekeeping to ensure rooms are ready.
• Prepare and pre-register Special Attention Guests.

Skills

Exceptional communication skills

Luxury hospitality experience

Discretion and professionalism

Tools

Opera PMS

Job description

Overview

At The Chancery Rosewood, we are redefining luxury hospitality in London. Housed in the iconic former U.S. Embassy on Grosvenor Square, redesigned by Sir David Chipperfield, our hotel features 144 suites by Joseph Dirand alongside an array of dining and entertainment spaces. We are seeking passionate individuals who will continue to bring our philosophy of Relationship Hospitality to life.

As a Guest Relations Rooms Controller, you will be at the heart of the guest journey, ensuring every arrival, stay, and departure is seamless. From preparing suites in advance and welcoming VIPs to coordinating with Housekeeping, In-Room Dining, and Butlers, you’ll create an environment where guests feel recognised, cared for, and at home. Your warmth, intuition, and attention to detail will embody the service excellence that defines Rosewood.

Responsibilities

• Assign rooms and suites based on guest preferences and special requests.
• Coordinate with Housekeeping and In-Room Dining to ensure rooms are guest-ready.
• Prepare and pre-register Special Attention Guests, VIPs, and group arrivals.
• Manage check-ins, room changes, extensions, and late check-outs.
• Confirm reservations, process cancellations, and monitor room status daily.
• Secure valid payments, verify billing, and maintain accurate records.
• Handle guest requests, resolve concerns, and deliver amenities with efficiency.
• Maintain full knowledge of hotel services, promotions, packages, and VIP activity.
• Work collaboratively across departments to ensure flawless guest experiences.

About You

• Previous experience in luxury hospitality or guest relations.
• Refined, intuitive, and engaging with exceptional communication skills.
• Confident in handling guest requests with discretion and professionalism.
• Familiarity with Opera or similar PMS systems is an advantage.
• A true ambassador of Rosewood values, passionate about delivering world-class service.

Benefits

• 12 complimentary room nights across the Rosewood portfolio annually
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give Days – a paid volunteering day each year
• Birthday day off – a paid day of leave for your birthday
• Developmental & social calendars
• Life insurance cover
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on Relationship Hospitality —where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality