Evening Ward Clerk: Patient Liaison & Admin Support

The Methodist Church in Britain; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Clear pathways for development

Support for wellbeing

Job summary

The Evening Ward Clerk sits in Ward F9 at Manchester University NHS Foundation Trust, within the ward administration team. The role centers on clerical and patient liaison tasks, keeping relatives updated, coordinating patient attendance, answering calls, and updating the Hive system.

We are seeking someone with customer service or healthcare experience and strong IT skills. You will work alongside consultants, doctors and nurses in a busy, patient-facing environment and contribute to a high

Qualifications

• Customer service experience in healthcare or similar setting.
• Administration experience is preferred.
• Proficient IT skills and data entry accuracy.

Responsibilities

• Give updates to patients' relatives as liaison.
• Work with MDT to complete tasks on time.
• Provide comprehensive clerical service to patients.
• Arrange attendance of patients on the ward.
• Update the Hive system.
• Answer and respond to telephone calls professionally.
• Order relevant paperwork and stationery.
• Use IT and communication equipment for data input.
• Work flexibly across a varying workload.
• Follow policies and improve working practices where needed.

Skills

IT skills

Excellent written and verbal comms

Calm, courteous and efficient manner

Good interpersonal skills

Good time keeping

Own initiative and team involvement

Education

A good level of general education

Tools

Microsoft Access

PAS

ICE

Job description

The Evening Ward Clerk sits in Ward F9 at Manchester University NHS Foundation Trust, within the ward administration team. The role centers on clerical and patient liaison tasks, keeping relatives updated, coordinating patient attendance, answering calls, and updating the Hive system.

We are seeking someone with customer service or healthcare experience and strong IT skills. You will work alongside consultants, doctors and nurses in a busy, patient-facing environment and contribute to a high