Evening Ward Clerk - Ward F9

The Methodist Church in Britain; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Clear pathways for development

Support for wellbeing

Job summary

The Evening Ward Clerk sits in Ward F9 at Manchester University NHS Foundation Trust, within the ward administration team. The role centers on clerical and patient liaison tasks, keeping relatives updated, coordinating patient attendance, answering calls, and updating the Hive system.

We are seeking someone with customer service or healthcare experience and strong IT skills. You will work alongside consultants, doctors and nurses in a busy, patient-facing environment and contribute to a high

Qualifications

• Customer service experience in healthcare or similar setting.
• Administration experience is preferred.
• Proficient IT skills and data entry accuracy.

Responsibilities

• Give updates to patients' relatives as liaison.
• Work with MDT to complete tasks on time.
• Provide comprehensive clerical service to patients.
• Arrange attendance of patients on the ward.
• Update the Hive system.
• Answer and respond to telephone calls professionally.
• Order relevant paperwork and stationery.
• Use IT and communication equipment for data input.
• Work flexibly across a varying workload.
• Follow policies and improve working practices where needed.

Skills

IT skills

Excellent written and verbal comms

Calm, courteous and efficient manner

Good interpersonal skills

Good time keeping

Own initiative and team involvement

Education

A good level of general education

Tools

Microsoft Access

PAS

ICE

Job description

The Evening Ward Clerk sits in the ward team on Ward F9 (OAU, A9) at Manchester University NHS Foundation Trust, within its administration team. The work centres on clerical and patient liaison tasks, from keeping relatives updated and arranging patients' attendance on the ward to handling calls and updating the Hive system. It is a busy, customer-facing post with no two days alike, working alongside consultants, doctors and nurses. Customer service or healthcare experience and strong IT skills are essential.

What the job involves

• Give updates to patients' relatives and loved ones as the point of liaison
• Work with the MDT to complete tasks to a high standard and on time
• Provide a comprehensive clerical service to patients
• Arrange and facilitate patients' attendance on the ward
• Update the Hive system
• Answer and respond to telephone calls professionally and promptly
• Order relevant paperwork and stationery
• Use IT and communication equipment for call handling and data input
• Work flexibly and methodically across a varying workload
• Work within policies, procedures, protocols and guidelines, and improve working practice where necessary

Qualifications

• A good level of general education

Experience

• Experience of customer service
• Administration experience

Skills & knowledge

• IT skills
• Excellent written and verbal communication
• Calm, courteous and efficient manner at all times
• Good interpersonal skills
• Good time keeping
• Working on own initiative and as part of a team

Nice to have

• Knowledge of PAS and ICE
• Microsoft Access database
• Experience of working in a busy environment

What’s offered

• Clear pathways for development
• Support for wellbeing