Evening Veterinary Receptionist — Part‑Time, 24/7 Pet Care

CVS Veterinary Group; Chester; Vor Ort; GBP 12.000 - 15.000; Teilzeit

Benefits dieser Stelle

Salary aligned with NMW

Five weeks' annual leave (pro rata) +

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

And lots more

Zusammenfassung

CVS Vets Chester seeks an Out of Hours Veterinary Receptionist to support client care at our Chester practice. You will handle calls, schedule appointments, greet clients, and manage insurance forms while delivering empathetic, professional service.

Ideal candidates bring reception or client‑facing experience, strong communication skills, and a teamwork mindset. The role is part-time, with evenings and a weekend rota, at our Chester site.

Qualifikationen

• Previous experience as a Receptionist or in a demanding, client-focused role is essential.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Resilience and the ability to handle emotional situations with kindness and professionalism.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Aufgaben

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms diligently.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy to clients during distressing times while staying professional.
• Organise patients using the in‑house system.
• Liaise with veterinary practices to address patient needs.
• Make necessary calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued.

Kenntnisse

Reception experience

Communication skills

Empathy

Customer service

Teamwork

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Jobbeschreibung

CVS Vets Chester seeks an Out of Hours Veterinary Receptionist to support client care at our Chester practice. You will handle calls, schedule appointments, greet clients, and manage insurance forms while delivering empathetic, professional service.

Ideal candidates bring reception or client‑facing experience, strong communication skills, and a teamwork mindset. The role is part-time, with evenings and a weekend rota, at our Chester site.