Evening Housing Concierge - Safe, Welcoming Homes

Home Group Limited; Carlton; On-site; GBP 29,000 - 42,000; Part time

Benefits offered by this job

Health cash plan

Instant pay access with Stream

Pension contribution

Job summary

Home Group Limited is seeking a Housing Concierge in Carlton to help keep residents safe, buildings secure and welcoming. You will monitor CCTV and assist with repairs or cleaning, while greeting residents and visitors and providing first-line support when the wider team isn’t available.

You will help manage incidents calmly, work with colleagues to address anti-social behaviour, and contribute to a safe, pleasant living environment for neighbours.

Qualifications

• Calm under pressure with excellent communication abilities.
• Ability to support customers and colleagues in challenging situations.
• Good judgement and clear communication to explain decisions.

Responsibilities

• Inspect CCTV, fire doors, and communal areas.
• Greet customers and visitors; coordinate repairs or cleaning.
• Act as first line of support when others unavailable.
• Monitor incidents and respond calmly and quickly.
• Collaborate with colleagues to manage anti-social behaviour.

Skills

Calm under pressure

Great communication

Empathy

Judgement

Conflict intervention

Job description

Home Group Limited is seeking a Housing Concierge in Carlton to help keep residents safe, buildings secure and welcoming. You will monitor CCTV and assist with repairs or cleaning, while greeting residents and visitors and providing first-line support when the wider team isn’t available.

You will help manage incidents calmly, work with colleagues to address anti-social behaviour, and contribute to a safe, pleasant living environment for neighbours.