Evening Front Desk Concierge — 5-Star Service & Keys Admin

Savills plc; Greater London; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Savills plc in London is seeking a professional Front of House Concierge to deliver a warm, five-star reception experience for visitors, tenants and staff. You will maintain a pristine display, answer queries, log visitors and manage access with discretion and efficiency.

Hours include 12-hour shifts (7pm–7am or 8pm–8am with an unpaid break), totalling about 38.5 hours per week. Salary is £32,000 per annum, with benefits outlined in the booklet.

Qualifications

• Experience in front-of-house concierge with excellent customer service.
• Confident, articulate communication with clients and staff.
• Ability to work independently and as part of a team.
• Strong administration and record-keeping skills.
• Proven problem-solving abilities under pressure.
• Knowledge of Health and Safety regulations.
• Ability to prioritise and meet deadlines.
• Proficient IT skills and awareness of new technology.

Responsibilities

• Greet visitors and manage reception/concierge desk.
• Keep reception area clean, tidy and professional.
• Handle visitor logs and on-site booking for access areas.
• Manage resident parcels and deliveries per protocol.
• Answer phone and on-site intercom professionally.
• Maintain site manuals and safety procedures.
• Report faults and coordinate with managers and contractors.
• Assist during emergencies and uphold health and safety.

Skills

Front of house

Customer service

Communication

Teamwork

Administration

Health & safety

IT skills

Problem solving

Job description

Savills plc in London is seeking a professional Front of House Concierge to deliver a warm, five-star reception experience for visitors, tenants and staff. You will maintain a pristine display, answer queries, log visitors and manage access with discretion and efficiency.

Hours include 12-hour shifts (7pm–7am or 8pm–8am with an unpaid break), totalling about 38.5 hours per week. Salary is £32,000 per annum, with benefits outlined in the booklet.