Evening Duty Officer

Exeter College; Exeter; On-site; GBP 29,000 - 30,000; Part time

Job summary

Exeter College is seeking an Evening Duty Officer to support adults into education and provide a welcoming campus presence during evening sessions. You’ll assist students, staff, and visitors, handle incidents, and work closely with our Duty Manager, Security, and Safeguarding teams to ensure safety and smooth operations.

You will be the go-to person for inquiries, manage reception tasks, and maintain accurate incident logs.

Qualifications

• Experience in customer service, reception, or front-of-house roles.
• Professional, approachable, and resilient with a strong focus on customer care.
• Able to stay calm and work independently in an evening environment.

Responsibilities

• Be the first point of contact for questions, incidents, or emergencies in the evening.
• Offer advice and support to students, staff, and visitors.
• Manage reception services, such as calls from the switchboard and visitor bookings.
• Keep accurate logs of incidents and ensure safety and wellbeing of all site users.

Skills

Customer service

Reception

Front-of-house

Problem solving

Calm under pressure

Independent worker

Job description

Evening Duty Officer

Company: Exeter College

Salary: £28,624 to £30,328 a year, pro rata

Hours: Part-time

Location: Exeter , EX4 4JS

Working pattern: On-site

Job type: Permanent

Posting date: 12 Nov 2026

Closing date: 7 Dec 2026

Summary

Do you have a passion for supporting adults into education and helping them succeed?

Are you looking for a rewarding customer-facing role where you’ll make a real difference to students and staff?

Exeter College is on the lookout for a warm, confident, and super-organised Evening Duty Officer to be the friendly face of the campus during our evening sessions.

In this role, you’ll be the go-to person for students, staff, and visitors – offering support, solving problems, and making sure everyone feels safe, welcome, and looked after. You’ll work closely with our Duty Manager, Security, and Safeguarding teams to keep things running smoothly.

What you’ll be doing:

• Be the first point of contact for any questions, incidents, or emergencies in the evening.
• Offer advice and support to students, staff, and visitors.
• Manage reception services, such as answering calls from the switchboard and visitor bookings.
• Keep accurate logs of incidents and ensuring the safety and wellbeing of all site users.

Essential requirements

• Are confident working independently and can stay calm under pressure.
• Have experience in customer service, reception, or a front-of-house role.
• Are professional, approachable, and resilient, with a strong focus on customer care.

Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more. And see what our staff have to say here..

Benefits

We’ll give you incredibly generous holidays and a superb pension scheme. You’ll also get a package of amazing benefits, including free counselling and discounted supermarket shopping, spa treatments, electric cars and paddleboarding. Read more on our careers page.

The closing date for receipt of completed applications is 7th December at midnight. Interviews will be held in Exeter on 14th December.

Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.

We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.