Customer Service and Admissions Advisor (Exeter College)

eTeach UK Limited; Exeter; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Generous holidays

Pension scheme

Free counselling

Discounted supermarket shopping

Job summary

Exeter College is seeking a Customer Service and Admissions Advisor to be the first point of contact for prospective students, current students, employers and other stakeholders. You will provide information and support throughout the learner journey from application to enrolment, delivering high standards of customer service and accurate administration in a busy Admissions team.

This role offers generous holidays, a superb pension scheme, and benefits including free counselling and discounted

Qualifications

• Excellent customer service and administration skills.
• Ability to communicate with diverse stakeholders.

Responsibilities

• Act as the College's first point of contact for customers.
• Provide information service to prospective students, current students, employers and other stakeholders.
• Support the learner's journey from application to enrolment, ensuring accuracy and high service standards.

Skills

Customer service

Administration

Job description

Customer Service and Admissions Advisor (Exeter College)

Do you love providing high quality customer service combined with administration?Come and work as part of a team in a busy and fast-moving Admissions team. Successful candidates will be able to demonstrate excellent customer service and administration.You will act as the College's first point of contact for all customers and provide an information service to prospective students, current students, employers and other stakeholders using a range of communication methods to satisfy customer enquiries.You will support in the learner's journey from application to enrolment, so it is essential that your work is accurate and that you can also deliver high standards of customer service levels to both external and internal customers.Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more. And see what our staff have to say here. Benefits We'll give you incredibly generous holidays and a superb pension scheme. You'll also get a package of amazing benefits, including free counselling and discounted supermarket shopping. Everyone's welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality. We're totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education).If you're successful, you'll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references.All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are 'protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ's guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

£25,563 - £27,771 + on call allowance + overtime