Customer Service and Admissions Advisor (Exeter College)

Exeter College; Exeter; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Generous holidays

Pension scheme

Free counselling

Discounted supermarket shopping

Job summary

Exeter College is seeking a Customer Service and Admissions Advisor to join our busy Admissions team in Exeter. You will be the first point of contact for prospective students, current students, employers and stakeholders, providing information and handling enquiries with excellent customer service.

You will support applicants from enquiry through to enrolment, ensuring accurate data entry and a high standard of service.

Qualifications

• Excellent customer service skills
• Strong administration and data entry
• Ability to communicate with diverse stakeholders
• Organised with attention to detail

Responsibilities

• Be the first point of contact for customers and provide information to prospective students, current students, employers and stakeholders
• Support learner journeys from application to enrolment with accurate data and high service standards
• Handle enquiries via multiple communication channels and contribute to a positive customer experience

Job description

Customer Service and Admissions Advisor (Exeter College)

Hours

Hours 22.2 hours per week

Contract Type

Contract Type Permanent

Location

Location Exeter

Closing Date

Closing Date 25/11/2026

Job Description and Person Specification

Do you love providing high quality customer service combined with administration?

Come and work as part of a team in a busy and fast-moving Admissions team. Successful candidates will be able to demonstrate excellent customer service and administration.

You will act as the College's first point of contact for all customers and provide an information service to prospective students, current students, employers and other stakeholders using a range of communication methods to satisfy customer enquiries.

You will support in the learner's journey from application to enrolment, so it is essential that your work is accurate and that you can also deliver high standards of customer service levels to both external and internal customers.

Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more.

And see what our staff have to say here .

We’ll give you incredibly generous holidays and a superb pension scheme. You’ll also get a package of amazing benefits, including free counselling and discounted supermarket shopping.

Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality.

We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education).If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references.All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.