Evening Customer Service Advisor

Chemist4U; Up Holland; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Discounted gym

Funded training

Maternity/Paternity

30 days annual leave

On-site chargers

Health & Wellbeing

Staff discount

Sick Pay

Blue light card

Flu vaccination

Social events

Job summary

Chemist4U is an online pharmacy based in the UK, seeking a Customer Service Advisor to be the first point of contact across channels. You will handle enquiries, resolve issues, and provide after-sales support while maintaining professionalism and building lasting relationships.

The role is full-time, office-based in Lancashire (WN8), 37.5 hours weekly, with evening hours and a Saturday rotation. Salary is £26,266.50, with benefits and structured training.

Qualifications

• Proven written communication skills – ability to write clear and professional responses.
• Good interpersonal skills – ability to engage positively with customers and colleagues.
• Good communicator – clear and effective verbal and written communication.
• Customer service expertise – experience in a customer-facing role.
• Organisational skills – ability to multitask and prioritise workload effectively.
• Attention to detail and accuracy – ensure all customer information is handled correctly.
• Ability to remain calm under pressure – handle high volumes of customer enquiries efficiently.

Responsibilities

• Respond to customer enquiries via phone, email and webchat, promptly and professionally.
• Provide support to customers post-sales to build lasting relationships.
• Provide accurate information regarding products, services, and orders.
• Handle complaints at first point of contact, resolving issues efficiently to ensure customer satisfaction.
• Process transactions such as orders, returns, and refunds in accordance with company policies.
• Maintain up-to-date knowledge of products and services to assist customers effectively.
• Collaborate with internal teams to address customer concerns and improve service.
• Keep detailed and accurate records of customer interactions and transactions.
• Follow company procedures and regulatory guidelines for handling customer data.

Skills

Written communication

Interpersonal skills

Verbal communication

Customer service

Organisational skills

Attention to detail

Calm under pressure

Job description

Chemist4U is an online pharmacy based in the UK, seeking a Customer Service Advisor to be the first point of contact across channels. You will handle enquiries, resolve issues, and provide after-sales support while maintaining professionalism and building lasting relationships.

The role is full-time, office-based in Lancashire (WN8), 37.5 hours weekly, with evening hours and a Saturday rotation. Salary is £26,266.50, with benefits and structured training.