Customer Support Specialist — Pharmacy Online

Chemist4U; Skelmersdale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounted gym membership

Funded training

Enhanced Maternity & Paternity

30 days' annual leave

Free electric car chargers on site

Health & Wellbeing benefits

Staff discount

Sick Pay Scheme

Blue light card membership

Free seasonal flu vaccination

Regular social events

Job summary

Chemist4U in Lancashire is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across phone, email and webchat. You will handle enquiries, resolve issues promptly, provide after-sales support and maintain professional relationships that drive customer satisfaction.

The role is full-time (37.5 hours/week) with an early evening schedule (Mon-Fri 1:00pm-9:30pm) and one Saturday shift every four weeks, reporting to the Customer Service Team Leader.

Qualifications

• Proven written communication skills – ability to write clear and professional responses.
• Good interpersonal skills – ability to engage positively with customers and colleagues.
• Good communicator – clear and effective verbal and written communication.
• Customer service expertise – experience in a customer-facing role.
• Organisational skills – ability to multitask and prioritise workload effectively.
• Attention to detail and accuracy – ensure all customer information is handled correctly.
• Ability to remain calm under pressure – handle high volumes of customer enquiries efficiently.

Responsibilities

• Respond to customer enquiries via phone, email and webchat, promptly and professionally.
• Provide support to customers post-sales to build lasting relationships.
• Provide accurate information regarding products, services, and orders.
• Handle complaints at first point of contact, resolving issues efficiently to ensure customer satisfaction.
• Process transactions such as, orders, returns, and refunds in accordance with company policies.
• Maintain up-to-date knowledge of products and services to assist customers effectively.
• Collaborate with internal teams to address customer concerns and improve service.
• Keep detailed and accurate records of customer interactions and transactions.
• Follow company procedures and regulatory guidelines for handling customer data.

Skills

Written comms

Interpersonal skills

Verbal communication

Customer service

Multi-tasking

Attention to detail

Under pressure

Job description

Chemist4U in Lancashire is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across phone, email and webchat. You will handle enquiries, resolve issues promptly, provide after-sales support and maintain professional relationships that drive customer satisfaction.

The role is full-time (37.5 hours/week) with an early evening schedule (Mon-Fri 1:00pm-9:30pm) and one Saturday shift every four weeks, reporting to the Customer Service Team Leader.