Customer Service Advisor

Chemist4U; Skelmersdale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounted gym membership

Funded training

Enhanced Maternity & Paternity

30 days' annual leave

Free electric car chargers on site

Health & Wellbeing benefits

Staff discount

Sick Pay Scheme

Blue light card membership

Free seasonal flu vaccination

Regular social events

Job summary

Chemist4U in Lancashire is seeking a dedicated Customer Service Advisor to be the first point of contact for customers across phone, email and webchat. You will handle enquiries, resolve issues promptly, provide after-sales support and maintain professional relationships that drive customer satisfaction.

The role is full-time (37.5 hours/week) with an early evening schedule (Mon-Fri 1:00pm-9:30pm) and one Saturday shift every four weeks, reporting to the Customer Service Team Leader.

Qualifications

• Proven written communication skills – ability to write clear and professional responses.
• Good interpersonal skills – ability to engage positively with customers and colleagues.
• Good communicator – clear and effective verbal and written communication.
• Customer service expertise – experience in a customer-facing role.
• Organisational skills – ability to multitask and prioritise workload effectively.
• Attention to detail and accuracy – ensure all customer information is handled correctly.
• Ability to remain calm under pressure – handle high volumes of customer enquiries efficiently.

Responsibilities

• Respond to customer enquiries via phone, email and webchat, promptly and professionally.
• Provide support to customers post-sales to build lasting relationships.
• Provide accurate information regarding products, services, and orders.
• Handle complaints at first point of contact, resolving issues efficiently to ensure customer satisfaction.
• Process transactions such as, orders, returns, and refunds in accordance with company policies.
• Maintain up-to-date knowledge of products and services to assist customers effectively.
• Collaborate with internal teams to address customer concerns and improve service.
• Keep detailed and accurate records of customer interactions and transactions.
• Follow company procedures and regulatory guidelines for handling customer data.

Skills

Written comms

Interpersonal skills

Verbal communication

Customer service

Multi-tasking

Attention to detail

Under pressure

Job description

About Chemist4U

Chemist4U is one of the UK's largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers' doors.

Join us and be part of a company that's transforming healthcare and making a real difference every day.

Our purpose

Making medication and care faster, simpler and safer so people stay well for longer.

Our mission

Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values

• Collaboration


• Integrity


• Positivity


• Growth


• Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About The Role

As a Customer Service Advisor at Chemist4U, you'll be the first point of contact for our customers, delivering exceptional support across all communication channels. You'll handle enquiries with confidence, resolve issues quickly and accurately, provide helpful after-sales support, and maintain a high level of professionalism to ensure every interaction builds lasting customer relationships.

Reporting to: Customer Service Team Leader

Job type: Permanent

Salary: £26,266.50

Working Pattern & Hours: This is a full-time position of 37.5 hours per week, working Monday to Friday, 1:00pm-9:30pm, with one Saturday shift every four weeks. During the training period, your hours will be Monday to Friday, 8:30am-5:00pm.

Location: This is a fully office-based position, working from our Lancashire (WN8) office.

Key Responsibilities

• Respond to customer enquiries via phone, email and webchat, promptly and professionally.


• Provide support to customers post-sales to build lasting relationships.


• Provide accurate information regarding products, services, and orders.


• Handle complaints at first point of contact, resolving issues efficiently to ensure customer satisfaction.


• Process transactions such as, orders, returns, and refunds in accordance with company policies.


• Maintain up-to-date knowledge of products and services to assist customers effectively.


• Collaborate with internal teams to address customer concerns and improve service.


• Keep detailed and accurate records of customer interactions and transactions.


• Follow company procedures and regulatory guidelines for handling customer data.

About You

A positive individual who is passionate about providing exceptional customer service, adaptable, a good communicator who displays empathy, can build customer relationships and have a proven ability to take ownership of issues, working as a team to address customer needs.

Qualifications & Experience

• Proven written communication skills – ability to write clear and professional responses.


• Good interpersonal skills – ability to engage positively with customers and colleagues.


• Good communicator – clear and effective verbal and written communication.


• Customer service expertise – experience in a customer-facing role.


• Organisational skills – ability to multitask and prioritise workload effectively.


• Attention to detail and accuracy – ensure all customer information is handled correctly.


• Ability to remain calm under pressure – handle high volumes of customer enquiries efficiently.

Company Benefits

• Discounted gym membership


• Funded training


• Enhanced Maternity & Paternity


• 30 days' annual leave, including Christmas Day, Boxing Day, and New Year's Day, with all other bank holidays flexible to take at your convenience


• Free electric car chargers on site


• Health & Wellbeing benefits


• Staff discount


• Sick Pay Scheme


• Blue light card membership is available


• Free seasonal flu vaccination


• Regular social events.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help.

You can email [e-mail]

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. We only share your information with internal hiring teams and trusted third-party partners involved in the recruitment process. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.

For more information about how we handle candidate data or to exercise your rights, please contact [e-mail]