Evening CSR — Hybrid, Monthly Bonus & 50% Discount

Tate; Milton Keynes; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Monthly bonus scheme

28 days holiday incl. bank holidays

50% staff discount

Employee reward vouchers

Cycle to Work Scheme

Gym membership discount

Health Shield Cash Plan

Life Assurance

Modern breakout areas with facilities

Job summary

Tate in Milton Keynes is seeking a Customer Service Advisor to be the first point of contact for customers across phone, email and live chat. You will handle inquiries, assist with orders, and advise on promotions, while delivering excellent service.

The role offers hybrid working after permanent placement, a two-week training programme, and progression opportunities within a supportive team environment.

Qualifications

• Previous customer service experience.
• Excellent communication skills, both written and verbal.
• A professional and friendly telephone manner.
• Strong problem-solving abilities.
• Good IT and administration skills.
• The ability to multitask and work under pressure.
• A positive attitude and strong attention to detail.

Responsibilities

• Handle inbound customer enquiries across phone, email and live chat.
• Support customers with orders and purchases.
• Manage queries relating to existing orders.
• Advise on products, promotions and special offers.
• Help customers with deliveries, returns and cancellations.
• Resolve complaints and find effective solutions.
• Deliver a positive customer experience on every interaction.
• Update customer records accurately across multiple systems.

Skills

Previous customer service

Excellent communication

Professional telephone manner

Problem solving

IT & admin skills

Multitasking

Positive attitude

Attention to detail

Job description

Tate in Milton Keynes is seeking a Customer Service Advisor to be the first point of contact for customers across phone, email and live chat. You will handle inquiries, assist with orders, and advise on promotions, while delivering excellent service.

The role offers hybrid working after permanent placement, a two-week training programme, and progression opportunities within a supportive team environment.