Evening Crisis Safe Space Worker — Trauma-Informed Support

Second Step; Frome; On-site; GBP 24,000 - 30,000; Part time

Job summary

Second Step in Frome is seeking a Part-time Crisis Safe Space Worker to support residents experiencing acute emotional distress at our Frome premises, Thursday to Saturday evenings. You will work within a trauma-informed framework, helping clients access recovery-oriented interventions and appropriate next steps.

The role requires empathy, collaborative engagement, and ability to coordinate with Open Mental Health partners to secure further support when needed.

Qualifications

• A minimum of two years significant experience working with people with mental health needs, or people with complex needs.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.

Responsibilities

• Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
• Build trusting and collaborative relationships with service users.
• Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients.
• Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach.
• Co-produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Job description

Second Step in Frome is seeking a Part-time Crisis Safe Space Worker to support residents experiencing acute emotional distress at our Frome premises, Thursday to Saturday evenings. You will work within a trauma-informed framework, helping clients access recovery-oriented interventions and appropriate next steps.

The role requires empathy, collaborative engagement, and ability to coordinate with Open Mental Health partners to secure further support when needed.