Mental Health Crisis Worker (Crisis Safe Space)

Second Step; Frome; On-site; GBP 24,000 - 30,000; Part time

Job summary

Second Step in Frome is seeking a Part-time Crisis Safe Space Worker to support residents experiencing acute emotional distress at our Frome premises, Thursday to Saturday evenings. You will work within a trauma-informed framework, helping clients access recovery-oriented interventions and appropriate next steps.

The role requires empathy, collaborative engagement, and ability to coordinate with Open Mental Health partners to secure further support when needed.

Qualifications

• A minimum of two years significant experience working with people with mental health needs, or people with complex needs.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.

Responsibilities

• Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
• Build trusting and collaborative relationships with service users.
• Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients.
• Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach.
• Co-produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Job description

Job summary

Open Mental Health is an alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Somerset get the support they need, when they need it. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time. Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

Main duties of the job

The Crisis Safe Space service operates 3 nights per week from Thursday to Saturday (5.30 11:00pm) in our Frome premises. We provide a safe, welcoming, comfortable place for people experiencing acute emotional distress to receive the support they need We also work with our Open Mental Health partners to seek further support as required.

About us

Second Step is a leading provider of mental health services. We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values.

Details

Closing date: 31 December 2026

Date posted: 14 October 2026

Pay scheme: Other

Salary: £27,099 a year

Contract: Permanent

Working pattern: Part-time

Reference number: SEC1243253

Job locations: 14-15 N Parade, Frome, BA11 1AU, United Kingdom

Job responsibilities

• Ensure that all services are delivered in a warm and welcoming way, demonstrating ambition and hope for all service users.
• Build trusting and collaborative relationships with service users.
• Working from a Trauma and Psychologically Informed approach, use a range of different interventions and support strategies such as motivational interviewing, brief interventions and solution focussed approaches to engage clients.
• Carry out role adhering to Second Steps policies, procedures, values, code of conduct and current legislation using a Recovery orientated, psychologically informed, equalities-based approach.
• Co-produce, implement and review recovery plan, crisis plan and other self-management tools e.g. Wellness Recovery Action Plan, in partnership with service users in line with best practice.

Person Specification

Experience

Essential

• A minimum of two years significant experience working with people with mental health needs, or people with complex needs.
• Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions).
• Proven experience of carrying out needs and/or risk assessments and the support planning process.
• Experience of working with a number of individuals with competing needs and priorities.

Desirable

• Proven experience of mental health issues and/or services, either as a user, carer or supporter.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Second Step

Address: 14-15 N Parade, Frome, BA11 1AU, United Kingdom

Employer's website: Apply through our website

For questions about the job, contact:

Community Partnerships Manager, Alex Carter, [e-mail]

Second Step's privacy notice is available on our website.