Recovery Navigator, Bristol Sanctuary

Second Step; Bristol; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Excellent annual leave package

Employee Assistance Programme

Comprehensive induction programme

Ongoing training opportunities

Job summary

Second Step is seeking a Contact Support Officer to work at the Bristol Sanctuary. In this role, you will support clients facing mental health crises, conduct needs assessments, and manage risk. You should have experience with complex needs and be proficient in IT. The position offers a supportive environment with excellent benefits, including an extensive annual leave package and training opportunities. We encourage applications from all backgrounds, including individuals with personal experience in mental health services.

Qualifications

• Experience of working with people with mental health and complex needs.
• Ability to carry out needs and risk assessments.
• Holistic view with a recovery-informed approach.

Responsibilities

• Provide support to clients via telephone and in person.
• Manage client records within specific timeframes.
• Escalate referrals for additional specialist support.

Skills

Experience working with mental health and complex needs

Good organisational skills

IT proficiency

Skills for managing risk

Job description

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

We are recruiting a Contact Support Officer to work at the Bristol Sanctuary, Gloucester House, Dorian Way, Southmead, Bristol.

Do you want to work for a forward‑thinking organisation, helping people facing mental health and emotional crisis? Do you have compassion and empathy for those struggling with their mental wellbeing? If so, you could be the person we are looking for.

About The Service

The Bristol Sanctuary service offers short‑term support to clients. It focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including discussion of self‑management tools and the creation of Wellness Action Plans. The Second Step team also supports clients with managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. Additional support and signposting are provided for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment.

About You

You will be working alongside peer Recovery Navigators and Case Workers, providing support to clients via telephone and in person.

You’ll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will need to take a holistic view, with a recovery and psychologically informed approach.

You will have good organisational skills, be IT proficient and able to complete client records within specific timeframes.

You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.

We welcome applications from experts by experience as well as underrepresented groups.

Benefits and support

Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if you need it and a comprehensive induction programme with on‑going training opportunities.

Application & Contact

For more information and to apply please visit our website. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.

Closing date: 14th April 2025. Interviews will be held in person between 16:00–20:00 at Gloucester House, Southmead Hospital, BS10 5NB.