Recovery Navigator, Safe Haven

Second Step; Weston-super-Mare; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Annual leave package

Employee Assistance Programme

Induction and training opportunities

Job summary

Second Step is seeking a Safe Haven: Recovery Navigator in Weston-super-Mare. The role is 12.5 hours per week, with evening shifts over a 7-day rota from 17:15 to midnight, including a 30-minute break. It is a permanent contract with a pro-rata salary of £27,099, based at the Healthy Living Centre, 68 Londsdale Ave.

The post involves supporting people in emotional distress. You will work with peers to provide short-term, holistic support, including self-management planning and risk assessment,

Qualifications

• Experience of working with people with mental health and complex needs.
• Ability to carry out needs and risk assessments.
• Holistic recovery- and psychologically informed approach.

Responsibilities

• Support clients via telephone, virtual, and in person.
• Conduct needs and risk assessments for clients.
• Manage risk and escalate referrals to specialists.
• Complete client records within specified timeframes.

Skills

Needs assessment

Risk assessment

IT skills

Job description

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.

Safe Haven: Recovery Navigator

Hours: 12.5 hours per week. Shifts will be worked over 7 evenings per week on a varied 7-day rota from 17:15 to midnight, including a 30-minute scheduled break.

Contract: Permanent

Salary: £27,099 (Pro-rata)

Location: For All Healthy Living Centre, 68, Londsdale Ave, Weston-Super-Mare.

Do you want to work for a forward-thinking organisation and help people in mental health and emotional crisis?

Do you have compassion and empathy for people who are struggling with their mental well-being?

If so, you could be the person we are looking for.

About the Service

The Safe Haven service offers short-term support to clients. This service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service provides support interventions, including discussing self-management tools and creating Wellness Action Plans. The Second Step Team also offers clients support with managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene. We can offer additional support and signposting for issues such as housing, debt, health problems, drugs and alcohol use, substance misuse and unemployment.

About You

You will be working alongside your peer Recovery Navigators, providing support to clients via the telephone, virtually, and in person.

You’ll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will need to take a holistic, recovery- and psychologically informed approach.

You will have good organisational skills, be IT proficient and be able to complete client records within specific timeframes.

You will have proven skills in managing risk and escalating referrals for clients who may require additional specialist support.

• Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if needed, and a comprehensive induction programme with ongoing training opportunities.

Closing date: Monday 9th November 2026.

Interviews will be held in person at the Healthy Living Centre, 68 Lonsdale Ave, Weston-Super-Mare on Friday, 20th November 2026, between 10 am and 4 pm

Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.