Evening Alarm Response Specialist (Part-Time)

Verisure; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Leave 29 days

Birthday off

Performance bonus

Private healthcare

PerkBox rewards

Gym discounts

Onsite cafe

Referral bonuses

Alarm systems discount

Cycle to Work

Training & development

Job summary

Verisure is seeking an Alarm Call Handler to join our Newcastle Centre of Excellence on a part-time basis. You’ll respond to alarm activations, monitor signals, and coordinate the right response in a calm, decisive manner during 3:30pm–8:30pm shifts.

Starting salary £25,500 pro rata, rising to £26,500 with progression, plus a bonus of up to £1,200. Training is provided, and we welcome applicants from varied backgrounds; DBS and SIA licences supported.

Qualifications

• Experience delivering excellent customer service.
• Clear, confident communication skills.
• Calm and patient approach, even in high-pressure situations.
• Strong problem-solving and decision-making ability.
• Ability to multitask while maintaining accuracy and quality.
• Comfortable following processes and protocols precisely.
• Good IT skills and accurate data entry.
• A team-focused attitude and willingness to support others.

Responsibilities

• Responding quickly and accurately to alarm activations.
• Monitoring alarm signals, reviewing images and assessing incidents.
• Contacting emergency services (police, ambulance, fire brigade) when required.
• Making fast, confident decisions while following strict security protocols.
• Handling inbound customer calls and providing reassurance during incidents.
• Making outbound calls to keep customers informed.
• Preventing false alarms by advising customers on system use.
• Identifying potential technical issues and escalating where needed.

Skills

Customer service

Clear communication

Calm under pressure

Problem solving

Multitasking

Attention to detail

Team player

Job description

Verisure is seeking an Alarm Call Handler to join our Newcastle Centre of Excellence on a part-time basis. You’ll respond to alarm activations, monitor signals, and coordinate the right response in a calm, decisive manner during 3:30pm–8:30pm shifts.

Starting salary £25,500 pro rata, rising to £26,500 with progression, plus a bonus of up to £1,200. Training is provided, and we welcome applicants from varied backgrounds; DBS and SIA licences supported.