24/7 Alarm Response Customer Advisor

Sovereign Network Group; Greenham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

Job summary

Sovereign Network Group in the Greenham area is hiring a permanent on-site Customer Service Advisor for our alarm response centre, supporting a 24/7 blue light service. As Out of Hours Advisor you will answer incoming questions and, when needed, make outgoing calls.

You will handle Housing, Repairs and Complaints following Call Quality guidelines, with full UK driving licence and own transport essential due to shift times and location.

Qualifications

• Excellent customer service skills with active listening.
• Ability to stay calm and professional during challenging calls.
• Proficient with computer systems and multi-application workflows.
• Willingness to learn call handling and quality guidelines.

Responsibilities

• Answer incoming customer questions for Housing, Repairs, and other queries.
• Make outgoing calls when needed to resolve issues.
• Follow Call Quality guidelines and aim for resolution.
• Work in a 24/7 alarm response centre on a rolling rota, including weekends.

Skills

Customer service

Resilience

Computer skills

Problem solving

Empathy

Team communication

Job description

Sovereign Network Group in the Greenham area is hiring a permanent on-site Customer Service Advisor for our alarm response centre, supporting a 24/7 blue light service. As Out of Hours Advisor you will answer incoming questions and, when needed, make outgoing calls.

You will handle Housing, Repairs and Complaints following Call Quality guidelines, with full UK driving licence and own transport essential due to shift times and location.