AM Alarm Response Specialist (Part-Time)

Verisure; Newcastle upon Tyne; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

29 days annual leave incl. bank hols (

Birthday off

Performance & attendance bonus

Private healthcare options (BUPA & Med

PerkBox rewards

Gym/health club discounts

Onsite coffee shop & canteen

Employee referral bonuses

Discounted Verisure alarm systems

Cycle to Work Scheme

Ongoing training & career development

Job summary

Verisure is seeking an Alarm Call Handler for a part-time AM shift at our Newcastle Centre of Excellence. You will respond to alarm activations, monitor signals and coordinate emergency responses, while delivering calm, clear communication to customers across the UK.

The role focuses on handling calls, providing reassurance, and upholding strict security protocols with a supportive team. Training is provided fully and progression opportunities exist.

Qualifications

• Experience delivering excellent customer service.
• Clear, confident communication skills.
• Calm and patient under pressure.
• Strong problem-solving and decision-making abilities.
• Ability to multitask while maintaining accuracy.
• Comfortable following processes and protocols.
• Good IT skills and accurate data entry.
• Team-focused attitude and willingness to support others.

Responsibilities

• Responding quickly and accurately to alarm activations
• Monitoring alarm signals, reviewing images and assessing incidents
• Contacting emergency services when required
• Making fast, confident decisions while following security protocols
• Handling inbound customer calls and providing reassurance during incidents
• Making outbound calls to keep customers informed
• Preventing false alarms by advising customers on system use
• Identifying potential technical issues and escalating where needed

Skills

Customer service

Communication

Calm under pressure

Problem solving

Multitasking

IT skills

Team player

Data entry accuracy

Job description

Verisure is seeking an Alarm Call Handler for a part-time AM shift at our Newcastle Centre of Excellence. You will respond to alarm activations, monitor signals and coordinate emergency responses, while delivering calm, clear communication to customers across the UK.

The role focuses on handling calls, providing reassurance, and upholding strict security protocols with a supportive team. Training is provided fully and progression opportunities exist.