Client Success Executive

Octopus Energy Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Octopus Energy Group is seeking a Client Success Executive within Octopus Fleet to manage a portfolio of large fleet customers, guiding their electrification journey and ensuring smooth onboarding. You’ll build strong relationships through regular check-ins and reviews, spot growth opportunities, share insights, and translate feedback into product ideas to keep pace with fast-moving EV charging.

This role rewards proactive problem solving, excellent communication, and collaboration with

Qualifications

• 2–5 years of account management or client success experience (SaaS desirable).
• Excellent written communication and ability to tailor tone to recipient.
• Comfort liaising with senior stakeholders and businesses.
• Strong relationship-building and problem-solving skills.
• Independence, prioritisation, and ability to handle multiple priorities.

Responsibilities

• Own Relationships: be the trusted day-to-day partner for a portfolio of large fleet customers.
• Deliver Great Experiences: build strong relationships through regular check-ins and quarterly reviews.
• Drive Growth: identify opportunities to grow accounts and maximise product adoption.
• Track Success: provide meaningful insights and reporting on electrification progress.
• Smooth Onboarding: manage handover from Sales to Customer Success for a strong start.
• Set Customers Up for Success: define growth goals and milestones with customers.
• Champion the Customer: relay feedback to the Octopus Fleet team to improve experience.
• Shape the Product: translate customer feedback into ideas to evolve products.

Skills

Account management

SaaS

Stakeholder mgmt

Client communication

Project management

Job description

We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1.4 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future – all in the name of making public EV charging super simple for customers.

Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more – all focused on simplifying operations across mixed and fully electrified vehicle fleets.

About the role:

Client Success Executive

What you’ll do...

• Own Relationships: Be the trusted day-to-day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey.
• Deliver Great Experiences: Build strong relationships through regular check-ins, quarterly reviews, and proactive support.
• Drive Growth: Keep a close eye on account health, spot opportunities to grow accounts, and help customers get the most from our products.
• Track Success: Share meaningful insights and reporting to help customers understand their electrification progress and impact.
• Smooth Onboarding: Own the handover from Sales to Customer Success, making sure every customer gets off to a brilliant start.
• Set Customers Up for Success: Work with customers to define growth goals and key milestones on their electrification journey.
• Champion the Customer: Be the voice of your customers, sharing feedback with the wider Octopus Fleet team to improve their experience.
• Shape the Product: Turn customer feedback into ideas that help evolve our products and keep pace with the fast-moving electrification market.

What you’ll need...

• At least 2-5 years of experience in account management or client success (SaaS desirable).
• A genuine passion for delivering awesome client experiences and driving sustainability goals.
• Comfortable speaking with businesses and experience liaising with senior stakeholders.
• Fantastic written communication skills with the ability to vary your tone based on the recipient.
• You thrive in a fast-paced environment and can manage multiple priorities.
• A quick and independent learner, energised by autonomy and responsibility.
• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement.
• A knack for detail and a desire to see things through to completion.
• Comfortable working through ambiguity and solving problems with a practical, structured approach.
• Experience in a fast-paced, high-growth environment is a bonus.

Salary: The salary for this role is flexible and discussed during the interview process to match your experience.

Benefits: Visit our UK perks hub – Octopus Employee Benefits.

If this sounds like you then we'd love to hear from you.

P.S. Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. If you have any burning questions before then, drop us a message at [e-mail] and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.