EV Charging Customer Support Advisor (24/7 Shifts)

SWARCO ITS; Dundee; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days holiday pro rata

Employer pension contributions

Employee Assistance Programme

Life assurance

Training and development opportunities

Job summary

SWARCO ITS in Dundee is seeking a Customer Service Advisor for EV Charging Products to support the ChargePlace Scotland network. You will handle customer queries via phone, email, and digital channels, and assist with registrations and administrative tasks.

The role is shift-based, 37.5 hours weekly, with full training provided in a growing EV industry. A proactive, customer-focused attitude is essential for success in this frontline position.

Qualifications

• Experience in customer service (phone or face-to-face).
• Strong communication and interpersonal skills.
• Experience using computers, telephones, and digital communication tools.

Responsibilities

• Provide advice and assistance to EV drivers and charge point owners.
• Be the first contact for ChargePlace Scotland enquiries.
• Log faults and logins via management systems; support registrations and membership queries.

Skills

Customer service

Communication

Digital tools

Organisational skills

Tools

Microsoft Office

Job description

SWARCO ITS in Dundee is seeking a Customer Service Advisor for EV Charging Products to support the ChargePlace Scotland network. You will handle customer queries via phone, email, and digital channels, and assist with registrations and administrative tasks.

The role is shift-based, 37.5 hours weekly, with full training provided in a growing EV industry. A proactive, customer-focused attitude is essential for success in this frontline position.