European Technical Success Manager

Socket; Greater London; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you

Flexible time-off and winter shutdown

Paid parental leave

Remote-first with quarterly team off‑s

Job summary

Socket seeks a seasoned Technical Customer Success professional to own post-sale relationships for European customers. You’ll understand customer use of Socket, enable success, and troubleshoot where needed.

You’ll collaborate with AEs on renewals and expansions, lead onboarding, and translate product capabilities into practical guidance for developers. As the primary technical liaison, you’ll run discovery conversations, create success plans, and deliver workshops to drive adoption.

Qualifications

• 6+ years in a technical customer-facing role.

Responsibilities

• Own post-sale relationship as the main contact and technical advisor.
• Strategize with AEs on upsells, renewals and expansions.
• Build measurable customer success plans and quarterly business reviews.
• Lead technical onboarding for enterprise customers and integrate Socket with CI/CD
• Investigate and resolve integration and configuration issues in production.
• Translate product capabilities into developer-friendly guidance and run workshops.
• Provide feedback to Product/Engineering from field experiences.

Skills

6+ years in tech customer-facing role

2+ years as dedicated POC

Application security

DevSecOps

Open-source ecosystems

Developer tooling & CI/CD

Code literacy (JS/Python/TS)

APIs & webhooks

Package managers

Production troubleshooting

Clear communication

Willing to travel

Tools

GitHub Actions

Jenkins

CircleCI

Job description

Socket seeks a seasoned Technical Customer Success professional to own post-sale relationships for European customers. You’ll understand customer use of Socket, enable success, and troubleshoot where needed.

You’ll collaborate with AEs on renewals and expansions, lead onboarding, and translate product capabilities into practical guidance for developers. As the primary technical liaison, you’ll run discovery conversations, create success plans, and deliver workshops to drive adoption.