European Road Freight Coordinator (Seaham, County Durham)

Woodland Group; Chelmsford; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company events

Company pension

Cycle to work scheme

Free parking

Life insurance

On-site parking

Private medical insurance

Referral programme

Job summary

Woodland Group is a UK-based logistics and supply chain company seeking an Ocean Import Operator/Coordinator to manage end-to-end import and export shipments as part of a hybrid role in the Seaham area.

You will liaise with suppliers, forwarders and customers, maintain documentation, and drive continuous improvement in a fast-moving team. The position offers a structured benefits package and development opportunities within Woodland Group.

Qualifications

• Experience as an Ocean Import Operator or Coordinator.

Responsibilities

• Manage all aspects of the import & export shipping process for road freight.
• Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place for shipments.
• Obtain and communicate, internally and externally, all necessary information to ensure customer needs are met continuously.
• Liaise between suppliers, forwarders and agents to obtain up to date shipment information and to ensure all shipments are handled to our required levels.
• Ensure customers’ requirements are fully met.
• Provide transport companies with the relevant information to ensure customer collection/delivery requirements are satisfied.
• Ensure correct documentation is on file
• Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management;
• Develop and maintain effective working relationships with key customers to develop more business opportunities;
• Develop and maintain effective working relationships with key suppliers to develop best practice processes and cost efficiencies
• Develop and maintain effective working relationships with key stakeholders within the business
• Any other duties as required by management for the smooth and efficient operation of the department.
• Work with the operations team to continually improve processes and business performance;
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
• Achieve agreed individual objectives; and
• Understand and adhere to all Woodland policies and procedures relevant to the role.

Job description

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast-paced environment.

What you will be doing:

• Manage all aspects of the import & export shipping process for road freight;
• Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place for shipments
• Obtain and communicate, internally and externally, all necessary information to ensure customer needs are met continuously;
• Liaise between suppliers, forwarders and agents to obtain up to date shipment information and to ensure all shipments are handled to our required levels;
• Ensure customers’ requirements are fully met;
• Provide transport companies with the relevant information to ensure customer collection/delivery requirements are satisfied;
• Ensure correct documentation is on file
• Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management;
• Develop and maintain effective working relationships with key customers to develop more business opportunities;
• Develop and maintain effective working relationships with key suppliers to develop best practice processes and cost efficiencies
• Develop and maintain effective working relationships with key stakeholders within the business
• Any other duties as required by management for the smooth and efficient operation of the department.

CONTINUOUS IMPROVEMENT

• Work with the operations team to continually improve processes and business performance;
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
• Achieve agreed individual objectives; and
• Understand and adhere to all Woodland policies and procedures relevant to the role.

About you:

You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do. You'll have previous experience as an Ocean Import Operator or Coordinator.

Why you will love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Cycle2Work scheme.
• Length of service incentives.
• Enhanced occupational maternity pay.
• Profit share scheme.
• Salary sacrifice pension scheme.
• Life assurance.
• Health cash plan.
• Mental health and stress hotline.
• Retail discounts and awards.
• Discounted health club membership.
• Real career opportunities.
• Team bonding opportunities and events.
• To be part of a fast-moving exciting company with a great team of people.
• And much more...

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme

Work Location: Hybrid remote in Seaham SR7 7UT