Customs Agent

Woodside Logistics Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days' annual holiday

Fully funded healthcare plan

Cycle to Work scheme

Long-service recognition

Opportunities for personal development

Role-specific training

Job summary

Woodside Global, part of Woodside Logistics Group, is seeking a Customs Agent to manage import/export shipments and provide customs clearance across the UK and Ireland. The role combines independent work with collaboration within our specialist customs team.

Full training is provided. The role emphasizes accuracy, strong communication, and excellent service to customers and partners, with a 37.5-hour week and a competitive salary dependent on experience.

Qualifications

• At least two years' administrative experience in a fast-paced office environment.
• Excellent verbal and written communication skills across channels.
• High levels of accuracy and attention to detail.
• Strong IT skills and ability to work across multiple operating systems.
• Customer-focused approach and ability to deliver outstanding service.
• Able to work effectively as part of a team and build relationships.
• Commercially aware, organised and professional.
• Desirable: experience in customs or freight forwarding.

Responsibilities

• Handling import and export shipments and customs clearance procedures.
• Ensuring all customs procedures are followed to support movement of goods between Northern Ireland, Ireland and the wider UK.
• Liaising with internal teams, customers and external partners to coordinate shipments and queries.
• Maintaining accuracy across all customs documentation and administrative tasks.
• Building and maintaining positive working relationships with colleagues, customers and partners.
• Delivering outstanding customer service and supporting daily operations.
• Using Microsoft Office and IT systems to manage customs-related tasks.

Skills

Communication skills

Attention to detail

Teamwork

Customer-focused

Commercial awareness

IT skills

Organised

Tools

Microsoft Office

IT systems

Job description

Customs Agent – Woodside Global

Ready to take the next step in your career with Woodside Global?

Join our specialist Customs and Freight Forwarding team at Woodside Logistics Group. Working both independently and alongside our sister transport divisions, Woodside Haulage, Woodside Tankfreight, Woodside Motorfreight and Woodside Distribution, we provide customs clearance and freight forwarding services across the UK and Ireland.

With full training provided and opportunities to develop your skills, this is an excellent opportunity to join a business that values teamwork, accuracy and outstanding customer service.

The Role

As a key member of our Woodside Global team, you'll be responsible for handling import and export shipments and providing customs clearance services across the UK and Ireland, helping to ensure the smooth and efficient movement of goods.

• Handling import and export shipments and customs clearance procedures.
• Ensuring all customs procedures are followed accurately to support the efficient movement of goods between Northern Ireland, Ireland and the wider UK.
• Liaising with internal teams, customers and external partners to coordinate shipments and resolve queries.
• Maintaining high levels of accuracy and attention to detail across all customs documentation and administrative tasks.
• Building and maintaining positive working relationships with colleagues, customers and business partners.
• Delivering outstanding customer service and supporting the smooth running of daily operations.
• Using Microsoft Office applications and a range of IT systems to manage customs-related tasks.

Working Hours

This role offers a 37.5-hour working week, with the following schedule:

• Monday to Friday: 11:00am – 7:00pm.
• Weekend cover: One weekend in every 10, with Saturday working from 9:00am – 3:00pm and Sunday on call.
• Day off in lieu: The Monday following the weekend duty.

Salary

Competitive salary, dependent on experience.

What We're Looking For

To be successful in this role, you'll need:

• At least two years' previous administrative experience in a fast-paced, busy office environment.
• At least two years' experience using Microsoft Office packages.
• Excellent verbal and written communication skills, with the ability to communicate effectively across different channels.
• High levels of accuracy and attention to detail.
• Strong overall IT skills and the ability to work confidently across multiple operating systems.
• A customer-focused approach and a commitment to delivering outstanding service to customers, colleagues and partners.
• The ability to work effectively as part of a team and build positive working relationships.
• A commercially aware, organised and professional approach to your work.
• Desirable: Previous experience working in a busy transport office or within the logistics industry preferred
• Full training will be provided on all aspects of customs clearance work, although previous experience in customs or freight forwarding would be advantageous.

What's in It for You?

At Woodside Logistics Group, we believe in investing in our people and rewarding their commitment.

• Competitive salary.
• 33 days' annual holiday.
• Fully funded healthcare plan through Health Shield.
• Cycle to Work scheme.
• Long-service recognition.
• Opportunities for personal development.
• Role-specific training to support your skills and career progression.

Our Commitment to Diversity & Inclusion

Woodside Logistics Group is committed to creating an inclusive workplace where everyone feels welcome, valued and supported. If you require any reasonable adjustments during the recruitment process or have accessibility questions, please contact us.

Important Information

Employment is conditional upon satisfactory completion of the Company's pre-employment screening requirements, including a clear pre-employment drug screening test.

You are advised to submit your application as soon as possible, as we reserve the right to close the vacancy once sufficient applications have been received.

Applicants are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily prevent an applicant from obtaining a position.

Woodside Global – delivering customs and freight forwarding solutions with quality and care.