Customs Agent

Woodside Logistics Group; City Of London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

33 days annual holiday

Fully funded healthcare plan through H

Cycle to Work scheme

Long-service recognition

Opportunities for personal development

Role-specific training

Job summary

Woodside Logistics Group is seeking an administrative specialist to join the Woodside Global customs and freight forwarding team in the UK. You will support import and export shipments, assist with customs clearance, and help keep documentation accurate and timely.

This role highlights teamwork and customer service, requires solid IT skills, and offers full training. You will liaise with internal teams and partners, manage schedules, and contribute to efficient movement of goods across the UK

Qualifications

• Excellent verbal and written communication across channels.
• High levels of accuracy and attention to detail in documentation.
• Strong IT skills and ability to work across multiple operating systems.
• Ability to work effectively in a team and deliver strong customer service.

Responsibilities

• Handle import and export shipments and customs clearance procedures.
• Ensure compliance with customs regulations for UK, Ireland, and Northern Ireland.
• Liaise with internal teams, customers and partners to coordinate shipments and queries.
• Maintain accurate and thorough customs documentation and admin tasks.
• Build positive relationships with colleagues, customers and partners.

Skills

Verbal communication

Written communication

Attention to detail

IT proficiency

Teamwork

Customer service

Multitasking

Organised

Tools

Microsoft Office

Job description

Join our specialist Customs and Freight Forwarding team at Woodside Logistics Group. Working both independently and alongside our sister transport divisions, Woodside Haulage, Woodside Tankfreight, Woodside Motorfreight and Woodside Distribution, we provide customs clearance and freight forwarding services across the UK and Ireland.

With full training provided and opportunities to develop your skills, this is an excellent opportunity to join a business that values teamwork, accuracy and outstanding customer service.

The Role

As a key member of our Woodside Global team, you'll be responsible for handling import and export shipments and providing customs clearance services across the UK and Ireland, helping to ensure the smooth and efficient movement of goods.

• Handling import and export shipments and customs clearance procedures.
• Ensuring all customs procedures are followed accurately to support the efficient movement of goods between Northern Ireland, Ireland and the wider UK.
• Liaising with internal teams, customers and external partners to coordinate shipments and resolve queries.
• Maintaining high levels of accuracy and attention to detail across all customs documentation and administrative tasks.
• Building and maintaining positive working relationships with colleagues, customers and business partners.
• Delivering outstanding customer service and supporting the smooth running of daily operations.
• Using Microsoft Office applications and a range of IT systems to manage customs-related tasks.

Working Hours

This role offers a 37.5-hour working week, with the following schedule:

• Monday to Friday: 11:00am - 7:00pm.
• Weekend cover: One weekend in every 10, with Saturday working from 9:00am - 3:00pm and Sunday on call.
• Day off in lieu: The Monday following the weekend duty.

Qualifications

To be successful in this role, you'll need:

• At least two years' previous administrative experience in a fast-paced, busy office environment.
• At least two years' experience using Microsoft Office packages.
• Excellent verbal and written communication skills, with the ability to communicate effectively across different channels.
• High levels of accuracy and attention to detail.
• Strong overall IT skills and the ability to work confidently across multiple operating systems.
• A customer-focused approach and a commitment to delivering outstanding service to customers, colleagues and partners.
• The ability to work effectively as part of a team and build positive working relationships.
• A commercially aware, organised and professional approach to your work.
• Desirable: Previous experience working in a busy transport office or within the logistics industry preferred.
• Full training will be provided on all aspects of customs clearance work, although previous experience in customs or freight forwarding would be advantageous.

What's in It for You?

Our Commitment to Diversity & Inclusion

Woodside Logistics Group is committed to creating an inclusive workplace where everyone feels welcome, valued and supported. If you require any reasonable adjustments during the recruitment process or have accessibility questions, please contact us.

Important Information

Employment is conditional upon satisfactory completion of the Company's pre-employment screening requirements, including a clear pre-employment drug screening test.

Applicants are expected to disclose any unspent convictions during the recruitment process. A criminal record will not necessarily prevent an applicant from obtaining a position.

Woodside Global - delivering customs and freight forwarding solutions with quality and care.

Competitive salary, dependent on experience.

At Woodside Logistics Group, we believe in investing in our people and rewarding their commitment.

You'll benefit from:

• Competitive salary.
• 33 days' annual holiday.
• Fully funded healthcare plan through Health Shield.
• Cycle to Work scheme.
• Long-service recognition.
• Opportunities for personal development.
• Role-specific training to support your skills and career progression.