Customer Service Operator

Europa Worldwide Group; St. Ives; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Monthly bonus

Hybrid working

25 days + bank holidays

Family leave benefits

Wellbeing programme

Work-life balance

Job summary

Europa Worldwide Group is looking for a Customer Service Operator to join our Cambridge branch. You will build, maintain and manage relationships with customers, coordinating with the Customer Account Manager and handling day-to-day operations to meet service levels and financial targets.

In this role you will be the first point of contact for your portfolio, provide updates via phone or email, prepare quotes and process consignments in line with HMRC customs requirements, and strive to improve

Qualifications

• 2 years commercial office experience (beneficial)
• Strong communication and customer-facing skills
• Ability to work to targets and service levels
• Comfort with liaising via phone and email

Responsibilities

• Be the first point of contact for your portfolio of customers.
• Provide timely updates to customers by phone or email.
• Manage the customer service cycle from quote to dispatch in line with HMRC customs rules.
• Generate quotes to suit customer requirements in a changing market.
• Ensure correct commodity codes and invoices are processed for dispatch.
• Proactively engage with existing customers to generate income.
• Respond promptly to customer issues within defined turnaround times.

Skills

Customer service

Sales experience

Communication

Time management

Job description

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.

We are looking for:

A Customer Service Operator to join our branch in Cambridge! You will build, manage and maintain relationships with customers as directed by the Customer Account Manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

The benefits we can offer in return:

• Competitive Salary Package – up to £32,404.00 per annum depending on experience!
• Monthly bonus when the whole team hits their target!
• Working Hours: Monday to Friday 9am to 5.30pm
• Hybrid working: Work from home on a Friday
• Benefits portal: where you access a wide range of exclusive discounts, company benefits, well-being resources and much more
• 25 days annual leave plus bank holidays, so you can take a well-deserved break!
• Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay
• Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness
• Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance
• Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards

What you will be doing as Customer Service Operator:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Be responsible to communicate providing updates for customers through either phone or email facet.
• Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Be proactive in approaching and engaging with existing customers to generate income
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator:

• Strong, confident personality with an internal sales background and/or customer service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential)
• Excellent communicator and dedication to excellent customer service
• A desire to improve the Gross profit margins.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations.

Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

“Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner”

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.