European Customer Advocacy Leader

EngineersOfAI; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Adyen is seeking a Customer Advocacy Lead, Europe, to elevate both our merchants’ voice and Adyen’s. You’ll build advisory boards, executive engagement programs, and merchant communities, embedding customer insights into product strategy and market-facing narratives.

In this senior strategic role, you’ll influence industry stakeholders, translate trends into actionable insights, and drive thought leadership and brand amplification across payments ecosystems.

Qualifications

• 5+ years of experience in customer advocacy, customer marketing, product strategy, partnerships, or related roles within B2B SaaS, fintech, risk or payments.
• Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities.
• Experience engaging enterprise and strategic accounts, including influencing C-suite stakeholders.
• Demonstrated ability to shape product strategy and roadmaps through customer insights and market feedback.

Responsibilities

• Design, launch, and steward Customer Advisory Board for strategic merchants across Europe.
• Build and scale merchant communities and executive engagement programs to deepen relationships and foster collaboration.
• Partner cross-functionally to drive adoption of community initiatives and embed advocacy into the customer lifecycle.
• Integrate customer perspectives into internal and external decision-making and innovation processes.
• Translate industry trends, regulatory changes, and ecosystem developments into actionable insights for internal teams and customers.

Skills

Customer advocacy

Community building

Executive engagement

Thought leadership

Industry influence

Job description

Adyen is seeking a Customer Advocacy Lead, Europe, to elevate both our merchants’ voice and Adyen’s. You’ll build advisory boards, executive engagement programs, and merchant communities, embedding customer insights into product strategy and market-facing narratives.

In this senior strategic role, you’ll influence industry stakeholders, translate trends into actionable insights, and drive thought leadership and brand amplification across payments ecosystems.