European Account Manager | Onsite Customer Success

Reed; Glasgow; Sur place; GBP 29 000 - 31 000; Plein temps

Résumé du poste

Reed is seeking a Customer Service / Account Manager to own a portfolio of European customer accounts and deliver an exceptional customer experience. You will be the primary contact, manage orders from receipt to delivery, and collaborate with internal teams to meet customer requirements.

The role requires strong communication, organizational skills, and the ability to handle multiple currencies with accuracy. Fully onsite in the UK, with responsibilities across UK, Europe and USA.

Qualifications

• Experience in customer service, account management, or order processing.
• Strong written and verbal communication skills.
• Proactive, solutions-focused with good numerical accuracy.

Responsabilités

• Manage and develop relationships with a portfolio of European customers.
• Be the primary contact for customer enquiries and account needs.
• Process orders, quotations, delivery schedules and logistics requirements.
• Ensure purchase orders are managed accurately from start to finish.
• Coordinate with Warehouse and Finance to fulfil orders smoothly.
• Support Business Development teams across UK, Europe and USA.
• Maintain accurate customer records and filing systems.
• Produce reports on customer activity and performance as required.
• Resolve queries with professional and timely solutions.
• Advise customers on suitable products, part numbers and logistics.

Connaissances

Customer service

Account management

Sales administration

Order processing

Communication

Outils

Microsoft Excel

Outlook

CRM software

Description du poste

Reed is seeking a Customer Service / Account Manager to own a portfolio of European customer accounts and deliver an exceptional customer experience. You will be the primary contact, manage orders from receipt to delivery, and collaborate with internal teams to meet customer requirements.

The role requires strong communication, organizational skills, and the ability to handle multiple currencies with accuracy. Fully onsite in the UK, with responsibilities across UK, Europe and USA.