On-Site EUC Engineer for Govt IT & Security

FCDO Services; Greater London; Presencial; GBP 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym, nursery, café and dining

Interest-free season ticket and bike

Descripción de la vacante

FCDO Services in London seeks an Engineer End User Computing to ensure seamless operation of end-user services. Based at King Charles Street, this on-site role manages the lifecycle of incidents and requests and communicates progress to customers, guiding workarounds when needed.

You will work on-site with hardware, configure secure devices, apply standards, and support ongoing ITIL/Agile practices while contributing to professional development and the organisation's mission.

Formación

• Experience in end-user computing in secure or enterprise environments.
• Knowledge of ITIL framework and Agile practices is desirable.
• Certification in Microsoft fundamentals and Level 3 IT qualification or equivalent required.

Responsabilidades

• Manage lifecycle of all service-raised incidents and requests for end-user devices.
• Provide on-site hardware/software troubleshooting and problem resolution.
• Escalate faults to service desk, incident and problem managers as needed.
• Configure and secure managed devices, ensure optimal performance and documentation.

Conocimientos

End-user support

Troubleshooting

On-site support

Agile methodologies

Educación

Level 3 Information Communication Technician or equivalent

Microsoft Fundamentals certification

Herramientas

Windows 10/11

Microsoft 365

Apple iOS

ServiceNow

Microsoft Azure

Intune

SCCM

Descripción del empleo

FCDO Services in London seeks an Engineer End User Computing to ensure seamless operation of end-user services. Based at King Charles Street, this on-site role manages the lifecycle of incidents and requests and communicates progress to customers, guiding workarounds when needed.

You will work on-site with hardware, configure secure devices, apply standards, and support ongoing ITIL/Agile practices while contributing to professional development and the organisation's mission.