EUC/Deskside Support Engineer – Backfill (EMEA)

TECEZE; Leicester; On-site; GBP 32,000 - 52,000; Full time

Job summary

TECEZE seeks an EUC/Deskside Support Engineer to backfill in the EMEA region. The role demands 3-4+ years in ITSM/EUC/Deskside support with strong desktop hands-on experience and knowledge of infrastructure troubleshooting.

Responsibilities include Windows OS deployment and support, hardware maintenance, and using SCCM/Ivanti/Intune for software deployments; remote access tools (RDP/iDRAC/iLO) and conference room device support. Fluent English required.

Qualifications

• 3-4+ years of experience in IT Service Management / EUC / Deskside Support.
• Strong hands-on experience in Desktop / End User Computing support.
• Experience with Windows OS installation, configuration and troubleshooting.
• Knowledge of ITSM tools and processes and working in a Managed Service environment.
• Excellent English communication and analytical skills.

Responsibilities

• Provide deskside and remote end-user support across the EMEA region.
• Assist with hardware maintenance, imaging and lifecycle management.
• Manage software deployments using SCCM / Ivanti / Microsoft Intune and handle patches.
• Support conference room devices (Polycom/Cisco/Teams Rooms) and related peripherals.

Job description

TECEZE seeks an EUC/Deskside Support Engineer to backfill in the EMEA region. The role demands 3-4+ years in ITSM/EUC/Deskside support with strong desktop hands-on experience and knowledge of infrastructure troubleshooting.

Responsibilities include Windows OS deployment and support, hardware maintenance, and using SCCM/Ivanti/Intune for software deployments; remote access tools (RDP/iDRAC/iLO) and conference room device support. Fluent English required.