Backfill IT Support Engineer

TECEZE; Cumbernauld; On-site; GBP 32,000 - 52,000; Full time

Job summary

TECEZE is seeking an EUC/Deskside Support Engineer for the EMEA region, based in Cumbernauld, UK. The role covers hands-on desktop support, ITSM processes, and infrastructure troubleshooting for end-user devices.

You will serve as a key point of contact for regional IT operations and ensure SLA adherence. Requirements include 3–4+ years in IT Service Management / EUC / Deskside Support, experience with SCCM/Ivanti/Intune, Windows OS, and remote support tools.

Qualifications

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support.
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Responsibilities

• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence

Skills

IT Service Management

End User Computing

Deskside Support

Stakeholder management

English communication

Tools

SCCM

Ivanti

Microsoft Intune

RDP

iDRAC

iLO

Job description

Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity

We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.

Cumbernauld, UK

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support
• Strong hands-on experience in Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
• Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
• System recalibration and hardware sanitization/maintenance
• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
• Experience with Windows OS installation, configuration and troubleshooting
• Knowledge of patching, package installation and troubleshooting
• Experience supporting conference room / meeting room devices, including:
  • Polycom
  • Cisco
  • StarLeaf
  • Microsoft Teams Rooms
  • Touch panels
  • Monitors
• Experience with remote support tools such as RDP, iDRAC, iLO and related tools
• Printer troubleshooting and file restoration experience
• Experience managing Antivirus, Windows patches, feature packs and endpoint updates
• Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
• Knowledge of ITSM tools and processes
• Experience working in a Managed Service environment
• Strong understanding of ITIL Service Management processes
• Good stakeholder management and customer service skills
• Excellent English communication and analytical skills

• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence