EUC Analyst: Elevate End-User Experience & IT Service

Grandir UK; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Holiday 23 days plus bank holidays

Generous discount on childcare

Wellbeing Day – an extra day off

Private Medical Insurance

24/7 remote GP appointments

Employee Assistance Programme (EAP)

Access to employee benefits portal

'May I say thank you' for staff

Death in service policy

Job summary

A leading childcare provider in Basingstoke is looking for an End User Compute Analyst to enhance IT service capabilities. The role focuses on improving the user experience by analyzing incident trends, managing escalations, and driving service enhancements. Ideal candidates should have a background in technical support, solid analytical skills, and excellent communication abilities. This position offers a generous benefits package, including private medical insurance and a commitment to employee wellbeing. An enhanced DBS check is required.

Qualifications

• Proven experience in technical support or EUC analysis, ideally within a multi-site organisation.
• Strong analytical skills and experience with incident trend analysis and root cause investigation.
• Solid understanding of device provisioning, configuration management, and EUC technologies.

Responsibilities

• Senior escalation point for complex technical issues raised by Service Desk Technicians.
• Perform root cause analysis on recurring incidents and identify long-term solutions.
• Assist in analysing incident and service request trends.

Skills

Technical support experience

Analytical skills

Communication skills

Customer service skills

Time-management skills

Education

Degree in a relevant subject

Tools

Microsoft 365 suite

ITSM tools

Job description

A leading childcare provider in Basingstoke is looking for an End User Compute Analyst to enhance IT service capabilities. The role focuses on improving the user experience by analyzing incident trends, managing escalations, and driving service enhancements. Ideal candidates should have a background in technical support, solid analytical skills, and excellent communication abilities. This position offers a generous benefits package, including private medical insurance and a commitment to employee wellbeing. An enhanced DBS check is required.