Office-Based IT Support Analyst — Elevate End-User Experience

Armstrong Fluid Technology; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fluid technology company seeks an Information Technology Support Analyst to join their IT Operations team in Manchester. The ideal candidate will be engaged in providing high-quality end-user support, troubleshooting IT issues, and managing device installations. Applicants should have a Bachelor's degree in Computer Science or IT, paired with relevant technical certifications and experience in IT support. This role is full-time, office-based, with opportunities to grow in a collaborative environment.

Qualifications

• Bachelor’s degree in a relevant field. Technical certifications are a plus.
• Proven experience in IT support preferably in a Service Desk environment.
• Self-motivated and able to work independently as well as in a team.

Responsibilities

• Provide high-quality support to end users and ensure smooth IT operations.
• Troubleshoot and resolve day-to-day IT tickets efficiently.
• Manage installation, deployment, and support of various devices.

Skills

Microsoft Windows 10/11

Active Directory

Office 365

IT infrastructure understanding

Customer service

Problem-solving

Education

Bachelor’s degree in Computer Science or Information Technology

Relevant technical certifications (CompTIA A+, Network+)

Job description

A leading fluid technology company seeks an Information Technology Support Analyst to join their IT Operations team in Manchester. The ideal candidate will be engaged in providing high-quality end-user support, troubleshooting IT issues, and managing device installations. Applicants should have a Bachelor's degree in Computer Science or IT, paired with relevant technical certifications and experience in IT support. This role is full-time, office-based, with opportunities to grow in a collaborative environment.