End User Support Analyst - EUC - Cardiff

Crimson; Cardiff; On-site; GBP 44,280 - 66,420; Full time

Job summary

A leading company in IT Services is seeking an End User Support Analyst for a contract role in Cardiff. This position requires extensive experience in supporting end users, managing hardware, and configuring software in a busy professional environment. The role is onsite five days a week, with shifts from 8AM to 4PM or 10AM to 6PM, offering a competitive daily rate.

Qualifications

• Extensive experience in a busy professional services environment.
• Ability to access and configure Firmware/BIOS.
• Experience with Microsoft Windows and Office.

Responsibilities

• Support BAU queries as an End User Support Analyst.
• Install, update, and remediate software and operating systems.
• Manage device enrolment and updates.

Skills

End User Support

Hardware Knowledge

Mobile Device Management

Operating Systems

End Point Software Suites

Tools

Microsoft SCCM

McAfee PGP

BitLocker

Mobile Iron Mobile Platform

Job description

End User Support Analyst - EUC - Cardiff

Direct message the job poster from Crimson

Inside IR35 – £300 agreed assignment rate, may be subject to change depending on applicable legislation or solution through which services are performed.

Shifts will be 8AM-4PM or 10AM-6PM.

Onsite 5 days per week due to the nature of the contract.

Key Skills & Responsibilities:

• Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
• Hardware knowledge of end point devices (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony, WiFi)
• Accessing and configuring Firmware/BIOS to set standards
• Exposure to Operating Systems - install, update, remediate (Microsoft Windows - all supported versions)
• Experience with end point software suites - install, update, remediate (Microsoft Office - all supported versions)
• Mobile Device Management Enterprise experience - device enrolment/unenrolment (Profile Push) with Mobile Iron Mobile Platform
• Experience with End point Enterprise management systems - device updates/software installation (Microsoft SCCM, McAfee PGP, BitLocker)

Application Process:

Interested? Please send your up-to-date CV to Lewis Rushton at Crimson for immediate review.

Not interested? Know someone who might be? Refer a friend for this role to earn £250 vouchers. Refer here.

Crimson is acting as an employment business regarding this vacancy.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Crimson by 2x.

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