EUC Service Desk Engineer - Grow in IT Support

Colonial Group

Leatherhead

On-site

GBP 26,000 - 38,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Bytes Technology Group in Leatherhead is seeking an EUC Service Desk Engineer to provide high‑quality end‑user IT support for on‑site and remote staff. You will deploy equipment, log incidents, and coordinate with teams for software releases and hardware maintenance.

The role focuses on Windows environments, MS Office/Teams usage, and hardware upkeep, with regular office visits to ensure IT services run smoothly.

Qualifications

Experience supporting Windows 11 and Windows Server 2019/22 in a corporate environment.
Proficient with Microsoft Office and Teams; strong end‑user support skills.
Hardware troubleshooting and upgrade experience (memory, disks, graphics, etc.).
Industry certifications such as CompTIA A+, Network+, or ITIL preferred.
Familiarity with service desk software and remote support tools.
Basic knowledge of cloud services and virtualization technologies.

Responsibilities

Be a friendly, supportive point of contact for Bytes colleagues seeking IT support.
Deploy IT equipment (laptops, OS, software, mobiles) as required.
Log and triage incident tickets with detailed information for investigations.
Coordinate with Bytes staff during equipment handovers and software deployments.
Support and maintain Bytes AV equipment across offices and event locations.
Visit Bytes offices regularly to ensure hardware and IT supplies are in good order.
Provide a professional interface between Systems Support and customers and assist with project work.