Estimator: Repair Process & Customer Advocate

Holdings LLC; West of England; Presencial; GBP 47 000 - 58 000; Tempo integral

Resumo da oferta

The Boyd Group is hiring a Customer Service Coordinator in Bristol, VA. You will document each customer interaction accurately, guide clients through the repair process, and ensure compliance with insurance client requirements and DRP procedures.

Daily production walks and team support are part of the role, with training sessions as needed. Requirements include a High School Diploma, 1 year DRP experience, basic computer skills, a valid driver's license, and a willingness to complete I-CAR

Qualificações

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic computer skills.
• Compliance for DRP's with at least 1 year experience.

Responsabilidades

• Document and update every customer interaction accurately.
• Guide customers through the repair process with excellent service.
• Ensure compliance with insurance client requirements and metrics.
• Coordinate with team on drop-offs, repair planning, and communication.
• Participate in daily production walks and team meetings.
• Attend trainings and workshops as required.

Conhecimentos

Basic Computer Skills

Awareness of where to look for answers

Compliance for DRP's

Minimum 1-year DRP experience

Valid Driver's License

Willingness to complete I-CAR Training

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

The Boyd Group is hiring a Customer Service Coordinator in Bristol, VA. You will document each customer interaction accurately, guide clients through the repair process, and ensure compliance with insurance client requirements and DRP procedures.

Daily production walks and team support are part of the role, with training sessions as needed. Requirements include a High School Diploma, 1 year DRP experience, basic computer skills, a valid driver's license, and a willingness to complete I-CAR