Collision Repair Estimator: Customer Experience Leader

Holdings LLC; Brighton; On-site; GBP 37,000 - 75,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

401(k) Plan

Education opportunities

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating precise estimates and coordinating repairs with customers and insurance providers. The estimator will assess vehicle damage and document needed repairs, aligning with team KPIs to drive successful outcomes.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and basic computer skills, with I-CAR training encouraged.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understand required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Attend Health & Safety and staff meetings as required.
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

Awareness of where to look for answers

Valid Driver's License

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating precise estimates and coordinating repairs with customers and insurance providers. The estimator will assess vehicle damage and document needed repairs, aligning with team KPIs to drive successful outcomes.

The role requires knowledge of repairs and OE guidelines, a high school diploma, and basic computer skills, with I-CAR training encouraged.