Vehicle Damage Estimator & Repair Coordinator

Activate Accident Repair; Bradley Stoke; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

33 days holiday

Performance bonus

Annual pay rise

Family leave

Life assurance

Health plan

Free breakfast

Job summary

Activate Group is hiring a Vehicle Damage Assessor at our Bristol bodyshop. You’ll assist the Bodyshop Manager, estimate repair costs, plan resource levels, and ensure KPIs and SLAs are met while maximising profitability. A £5,000 sign-on bonus is paid after probation.

The role involves hands-on assessment, customer communication, and efficient workflow management. You will review damages, prepare estimates, and coordinate with customers/insurers.

Qualifications

• Ability to qualify and quantify repairs
• Strong negotiation with third parties
• Knowledge of SMART repairs and repair times

Responsibilities

• Assist Bodyshop Manager to oversee all bodyshop activities while meeting SLAs and KPIs and maximising profitability
• Provide repair cost estimates manually and via systems
• Plan resources and equipment within budgets and financial plans
• Maintain workflow through effective capacity planning
• Ensure adherence to workshop loading system and meet targets
• Manage daily production coordination and review site KPIs
• Handle customer complaints from first contact to resolution with root-cause analysis
• Perform visual inspections to identify accidental damage and prevent uninsured losses
• Estimate repairs using economical methods and explain to customers and insurers
• Flag issues affecting performance and safety of vehicles

Skills

Negotiation with third parties

Estimating repairs

Customer service

Planning capacity

Job description

Activate Group is hiring a Vehicle Damage Assessor at our Bristol bodyshop. You’ll assist the Bodyshop Manager, estimate repair costs, plan resource levels, and ensure KPIs and SLAs are met while maximising profitability. A £5,000 sign-on bonus is paid after probation.

The role involves hands-on assessment, customer communication, and efficient workflow management. You will review damages, prepare estimates, and coordinate with customers/insurers.