Estimating Support Administrator

Genuit Group plc; Caerphilly; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Pension up to 8%

Life Assurance 3x salary

Genuit Sharesave

Job summary

Genuit Group plc, Caerphilly, is seeking a on-site Administrator to ensure enquiries are captured early, entered into the database, and passed to Estimating for quotes. The role is a 3-month fixed-term contract, with standard hours from Monday to Friday and a focus on accurate data and timely responses.

The successful candidate will manage multiple enquiries, coordinate with teams, and maintain a high level of customer service, while aligning with Genuit’s core values and commitments.

Qualifications

• Experience in a customer orientated, fast paced service environment.
• Excellent customer service and communication skills.
• Strong organisation and time management.
• IT literacy with Word/Excel or equivalent.

Responsibilities

• Process all incoming enquiries and enter onto system to enable quotes.
• Ensure correct customer, project and consultant details; avoid duplicates.
• Verify specifications, drawings and schedules are in the correct format.
• Liaise with internal/external teams to prioritise workload and deadlines.
• Outbound calls to confirm tender return dates when required.
• Manage the inbox and keep it clear at end of day.
• Allocate work to correct business streams for Estimating.
• Coordinate with departments to meet return dates and update information.
• Assist with overflow calls, providing accurate product, price and lead-time details.
• Meet targets, KPIs and deadlines; deliver excellent customer service.
• Align with company values: Customer, Innovation, Quality, People.

Skills

Customer service

Negotiation

Time management

Communication

IT literacy

Word/Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Genuit Group plc, Caerphilly, is seeking a on-site Administrator to ensure enquiries are captured early, entered into the database, and passed to Estimating for quotes. The role is a 3-month fixed-term contract, with standard hours from Monday to Friday and a focus on accurate data and timely responses.

The successful candidate will manage multiple enquiries, coordinate with teams, and maintain a high level of customer service, while aligning with Genuit’s core values and commitments.