Enquiry & Estimating Administrator (FTC)

Genuit Group; Caerphilly; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution matched up to 8%

Life Assurance 3x base salary

Genuit sharesave scheme

Job summary

Genuit Group's Caerphilly site is recruiting a Booking On Administrator on a 3-month FTC. You will handle customer enquiries, enter data for estimating quotes, and support the Estimating Teams to ensure timely quotes.

Hours are Monday to Thursday 8:30am–4:30pm and Friday 8:30am–4:00pm, onsite. The role requires excellent customer service, strong organisation and IT skills, with benefits including pension, life assurance and share save scheme.

Qualifications

• Experience in a fast-paced, customer-oriented service environment.
• Excellent customer service skills and professional communication.
• Strong organisation, time management and attention to detail.
• IT confident with basic Word/Excel abilities.

Responsibilities

• Process incoming enquiries and enter data onto the system for quotes.
• Gather essential project information to avoid duplications.
• Liaise with teams to prioritise workload and confirm tender dates.
• Manage emails and allocate work to correct business streams.
• Provide accurate product, price and lead-time information to customers.

Skills

Customer service

Communication

Organisational skills

Microsoft Word/Excel

Education

GCSE or equivalent

Tools

CRM software

Job description

Genuit Group's Caerphilly site is recruiting a Booking On Administrator on a 3-month FTC. You will handle customer enquiries, enter data for estimating quotes, and support the Estimating Teams to ensure timely quotes.

Hours are Monday to Thursday 8:30am–4:30pm and Friday 8:30am–4:00pm, onsite. The role requires excellent customer service, strong organisation and IT skills, with benefits including pension, life assurance and share save scheme.