Estates Tech Support — Defence Site

Serco; Idstone; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holiday package

Training & qualifications funding

Wellbeing programme

Retail discounts

Volunteer day & Payroll Giving

Employee networks

Job summary

Serco Defence Academy is seeking an Estates Technical Support to help keep projects and daily operations running smoothly, ensuring safety and efficiency. You will manage sign-ins, support CAFM, and maintain records for audit-ready operations.

You will liaise with the Service Desk and end users, update SV/ARCS and SharePoint, and assist with documentation and meetings. A GCSE in English/Maths and strong organisational skills are expected, with the ability to work independently or with a team.

Qualifications

• A good standard of education, ideally GCSEs (A-C) in English and Maths.
• Strong communication skills with the ability to engage effectively using different methods.
• Proven organisational skills and confidence managing your own workload.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and flexibility to adapt to changing priorities.

Responsibilities

• Book visitors onto site, manage sign-in processes, issue keys and support contractor access.
• Operate and administer the CAFM system, including closing completed work orders.
• Monitor target dates for work orders to help prevent service level breaches.
• Complete administrative tasks including plotting, printing, filing and checking operations and maintenance documentation.
• Maintain the technical library in both digital and hard copy formats, including updating SharePoint.
• Prepare meeting agendas and minutes and support wider team coordination activities.
• Update systems including SV, ARCS and SharePoint.
• Produce, amend and maintain spreadsheets, databases and work instructions.
• Liaise with the Service Desk and end users at all levels.
• Provide support and cover for colleagues when required.

Skills

Strong communication skills

Excellent organisational skills

Independent and collaborative work

Problem-solving ability

Education

GCSEs (A-C) in English and Maths

Tools

CAFM system

SharePoint

Service Variations (SV)

ARCS

Job description

Serco Defence Academy is seeking an Estates Technical Support to help keep projects and daily operations running smoothly, ensuring safety and efficiency. You will manage sign-ins, support CAFM, and maintain records for audit-ready operations.

You will liaise with the Service Desk and end users, update SV/ARCS and SharePoint, and assist with documentation and meetings. A GCSE in English/Maths and strong organisational skills are expected, with the ability to work independently or with a team.