Estates Technical Support

Serco Limited; Cheltenham; On-site; GBP 21,000 - 30,000; Full time

Job summary

Serco Limited in Cheltenham is seeking an Estates Technical Support to help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education in the Defence Academy.

You will support the Estates team with project delivery, on-time tasks, and auditable standards, requiring strong organisation, attention to detail, and a proactive approach to create durable solutions for the Defence Academy community.

Qualifications

• GCSEs (A-C) in English and Maths required.
• Excellent communication skills across multiple channels.
• Proven organisational skills and ability to manage own workload.
• Ability to work independently and as part of a team.
• Strong problem-solving and adaptability to changing priorities.

Responsibilities

• Book visitors onto site, manage sign-in processes, issue keys and support contractor access.
• Operate and administer the CAFM system, including closing completed work orders.
• Monitor target dates for work orders to help prevent SLA breaches.
• Complete admin tasks including plotting, printing, filing and checking O&M documentation.
• Maintain the technical library in digital and hard copy formats, including updating SharePoint.
• Prepare meeting agendas and minutes and support wider team coordination activities.
• Update systems including SV, ARCS and SharePoint.
• Produce, amend and maintain spreadsheets, databases and work instructions.
• Liaise with the Service Desk and end users at all levels.
• Provide support and cover for colleagues when required.

Skills

Strong communication

Organisational skills

Independent and collaborative work

Problem-solving

Adaptability

Education

GCSEs (A-C) in English and Maths

Tools

CAFM system

SharePoint

Job description

Ready to impact a better future?

As an Estates Technical Support in our Defence Academy team, you'll help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education that touches lives. Your work has purpose, supporting an environment that is safe, efficient and ready for future needs.

You'll support the Estates team in delivering projects and operational activities on time, on budget and to an auditable standard. Through strong organisation, attention to detail and a proactive approach, you'll help create impactful solutions that support the Defence Academy community and contribute to a positive impact on communities.

What you'll do as an Estates Technical Support

• Book visitors onto site, manage sign-in processes, issue keys and support contractor access.
• Operate and administer the Computer-Aided Facilities Management (CAFM) system, including closing completed work orders.
• Monitor target dates for work orders to help prevent service level agreement breaches.
• Complete administrative tasks including plotting, printing, filing and checking operations and maintenance documentation.
• Maintain the technical library in both digital and hard copy formats, including updating SharePoint.
• Prepare meeting agendas and minutes and support wider team coordination activities.
• Update systems including Service Variations (SV), ARCS and SharePoint.
• Produce, amend and maintain spreadsheets, databases and work instructions.
• Liaise with the Service Desk and end users at all levels.
• Provide support and cover for colleagues when required.

Does this sound like you?

• A good standard of education, ideally GCSEs (A-C) or equivalent in English and Maths.
• Strong communication skills with the ability to engage effectively using different methods.
• Proven organisational skills and confidence managing your own workload.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and the flexibility to adapt to changing priorities.