Estates Support Officer Admin

Red Snapper Recruitment Limited; Preston; On-site; GBP 16,000 - 17,000; Part time

Job summary

Red Snapper Recruitment Limited is seeking an Estates Support Officer for a part-time, office-based role in Preston. You will manage CAFM-driven maintenance requests, support the Estates team with admin tasks, and ensure accurate records and compliance across maintenance programs.

The role requires experience in Estates/Facilities Management, solid MS Office skills, and the ability to work both independently and as part of a team with strong organisational abilities.

Qualifications

• Experience in Estates/Facilities Management, Property or maintenance environment.
• Proficient with MS Office (Word, Excel, Access, PowerPoint).
• Experience maintaining computerised records and filing systems.
• Experience using or working with a CAFM system.
• Knowledge of property-related issues and directing enquiries.
• Experience producing and analysing management information (tables, graphs, stats).
• Knowledge of planned and reactive maintenance processes.
• Experience administering orders, delivery notes, requisitions and invoices.
• Excellent communication with internal teams and external contractors.
• Ability to work independently and in a team; strong organisation and attention to detail.

Responsibilities

• Manage reactive maintenance requests via the CAFM system and assign to contractors.
• Provide admin support to Estates technical professionals.
• Monitor contractor performance and maintenance programmes.
• Collate engineers' reports and ensure remedial action is recorded.
• Input and maintain technical information within CAFM systems.
• Support site audits, risk assessments and method statements.
• Process purchase orders, requisitions and invoices.
• Maintain accurate records and filing systems for the Estates Dept.

Skills

Clear communication

Organisational skills

Customer-focused

Independent & team work

Attention to detail

Education

NVQ Level 4 (or equivalent)

IOSH qualification desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

CAFM system

Job description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Estates Support Officer Location: Preston - Office Based Hours: Part-time, 22.5 hours per week Contract: Initial 3-month temporary contract Pay Rate: £13.84 per hour PAYE.

We are currently recruiting for an Estates Support Officer to join a busy Estates and Facilities Management team based in Preston. This is an excellent opportunity for an organised and proactive administrator with experience in estates, facilities, property or a similar environment to provide essential support to the day-to-day running of maintenance and facilities services.

The Role

As an Estates Support Officer, you will oversee the day-to-day service and Computer Aided Facilities Management (CAFM) repair portal, providing effective administrative support to the Estates and Facilities Management function. You will help ensure reactive and planned maintenance services are delivered efficiently and to a high standard, supporting frontline services and maintaining accurate records throughout the process.

Key Responsibilities

• Manage and monitor reactive maintenance requests through the CAFM system, allocating work to appropriate contractors and following requests through to completion.
• Provide administrative support to Estates technical professionals and Business Support teams.
• Monitor the volume and patterns of reactive maintenance requests and contractor performance.
• Collate and interpret engineers' reports, ensuring appropriate remedial action is taken and records are accurately maintained.
• Support the coordination of statutory and non-statutory testing and maintenance programmes.
• Arrange appointments and monitor contractor progress against agreed schedules.
• Input, update and interrogate technical information within CAFM systems.
• Support the monitoring and control of estate-related utilities and services.
• Assist with site audits where required.
• Review contractors' risk assessments and method statements.
• Provide a high-quality customer service when dealing with telephone, electronic and face-to-face enquiries.
• Process purchase orders, requisitions, invoices and other financial administration within agreed procedures.
• Maintain accurate computerised records and filing systems.
• Provide general administrative support to ensure the smooth running of the Estates Department.
• Work collaboratively with colleagues, contractors and other stakeholders to manage expectations and ensure effective communication.
• Support the team in meeting statutory, regulatory, health and safety and data protection requirements.

About You

The successful candidate will ideally have:

• Experience working in an Estates, Facilities Management, Property or maintenance environment.
• Experience using Microsoft Office, particularly Word, Excel, Access and PowerPoint.
• Experience maintaining computerised records and filing systems.
• Experience using or working with a CAFM system.
• Knowledge of property-related issues and the ability to appropriately direct enquiries.
• Experience producing and analysing management information, including tables, graphs or statistics.
• Knowledge of planned and reactive maintenance processes.
• Experience administering orders, delivery notes, requisitions and invoices.
• Excellent communication skills, with experience dealing with internal colleagues and external contractors.
• The ability to work effectively both independently and as part of a team.
• Strong organisational skills and the ability to prioritise a busy workload.
• A customer-focused approach with excellent attention to detail.
• Self-motivation and a willingness to develop within the role.

A qualification in Facilities Management or a relevant estate-related technical area equivalent to NVQ Level 4 is desirable. A relevant Health & Safety qualification, such as IOSH, and experience/training in contractor permits to work would be desirable.

The Red Snapper Recruitment Group is an equal opportunities employer.