Estates & Facilities Tech Support—Impactful Operations

Serco Limited; Cheltenham; On-site; GBP 21,000 - 30,000; Full time

Job summary

Serco Limited in Cheltenham is seeking an Estates Technical Support to help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education in the Defence Academy.

You will support the Estates team with project delivery, on-time tasks, and auditable standards, requiring strong organisation, attention to detail, and a proactive approach to create durable solutions for the Defence Academy community.

Qualifications

• GCSEs (A-C) in English and Maths required.
• Excellent communication skills across multiple channels.
• Proven organisational skills and ability to manage own workload.
• Ability to work independently and as part of a team.
• Strong problem-solving and adaptability to changing priorities.

Responsibilities

• Book visitors onto site, manage sign-in processes, issue keys and support contractor access.
• Operate and administer the CAFM system, including closing completed work orders.
• Monitor target dates for work orders to help prevent SLA breaches.
• Complete admin tasks including plotting, printing, filing and checking O&M documentation.
• Maintain the technical library in digital and hard copy formats, including updating SharePoint.
• Prepare meeting agendas and minutes and support wider team coordination activities.
• Update systems including SV, ARCS and SharePoint.
• Produce, amend and maintain spreadsheets, databases and work instructions.
• Liaise with the Service Desk and end users at all levels.
• Provide support and cover for colleagues when required.

Skills

Strong communication

Organisational skills

Independent and collaborative work

Problem-solving

Adaptability

Education

GCSEs (A-C) in English and Maths

Tools

CAFM system

SharePoint

Job description

Serco Limited in Cheltenham is seeking an Estates Technical Support to help keep essential projects and daily operations running smoothly so colleagues can focus on delivering training and education in the Defence Academy.

You will support the Estates team with project delivery, on-time tasks, and auditable standards, requiring strong organisation, attention to detail, and a proactive approach to create durable solutions for the Defence Academy community.