Estates Services Manager

Sanctuary; Greater London; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary in London is seeking an Estates Service Manager to lead caretaking and grounds maintenance, ensuring on-site resources meet Building Safety and compliance requirements.

You will plan workloads, audit quality, and maintain records, with a focus on health and safety, deadlines, and value-for-money in works. The role also involves fostering strong stakeholder relationships and customer focus.

Qualifications

• ILM membership or NVQ Level 3 in any trade is required.
• Experience in building maintenance or facilities management.
• Knowledge of Health and Safety legislation.
• Ability to meet deadlines and prioritise workloads.
• Full UK driving licence.
• Proficient with MS Office (Excel/Word/Outlook).

Responsibilities

• Overseeing the cleaning and grounds maintenance of properties, ensuring high standards.
• Inspecting works to ensure value for money and efficient use of materials.
• Maintaining compliance with health and safety regulations.
• Handling complaints and service breakdowns to meet customer expectations.
• Collaborating with colleagues to plan, prioritise and complete work efficiently.
• Building relationships with internal and external stakeholders and keeping the customer central.

Skills

Leadership

Time management

Communication

IT skills

Education

ILM membership or NVQ Level 3 in any trade

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

We have an opportunity for an Estates Service Manager to join our team based in London. Key responsibilities include the effective management of the caretakers and grounds maintenance staff, to ensure that the correct level of suitably trained and experienced resources are available on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records.

The ideal candidate will have experience of working to deadlines, prioritising workloads, be IT competent and possess strong leadership skills with a solid understanding of multi-trade activities and health and safety standards.

The role of Estates Service Manager will include:

• Overseeing the cleaning and grounds maintenance of properties, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensure the customer is our main focus

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership), NVQ Level 3 in any trade or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues