Estate Contract Manager

NOTTING HILL GENESIS; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Notting Hill Genesis is seeking an Estates Contract Manager to oversee cleaning and grounds maintenance contracts, ensuring high standards, value for money, and safe environments for residents and communities. You will work closely with contractors, residents and estates staff to maintain compliance and drive continuous improvement.

This role involves leading Caretakers and Estates Officers, coordinating workloads, visiting sites, and ensuring contractual and safety obligations are met.

Qualifications

• Experience in contract management or similar role.
• Experience managing estate services contracts.
• Experience leading operational teams and monitoring contractor performance.
• Understanding of health and safety, compliance and Fire Risk Assessment in housing or property.

Responsibilities

• Oversee cleaning and grounds maintenance contracts to meet standards and value for money.
• Build relationships with contractors, residents and stakeholders; address issues promptly.
• Lead and support Caretakers, Estates Officers and the Estates team; manage workloads and resources.
• Monitor contractor performance using data, inspections and feedback; identify improvements.
• Support estates compliance activities, including Fire Risk Assessments.
• Carry out site visits and inspections to maintain safe, attractive environments.
• Ensure KPIs, policies, procedures and compliance are met across the service.

Skills

Contract management

Project management

Estate services contracts

Team management

Health and safety awareness

Job description

What you\'ll do

As an Estates Contract Manager, you\'ll play a key role in ensuring our estates are safe, clean and well maintained for residents and communities. You\'ll be responsible for overseeing cleaning and grounds maintenance contracts, ensuring services are delivered to a high standard, provide value for money and enhance the places our residents call home.

Working closely with contractors, colleagues and residents, you\'ll help ensure our estates remain welcoming environments while supporting the delivery of compliance-related works and helping to keep our homes safe.

How you\'ll do it

• Manage cleaning and grounds maintenance contracts to ensure services are delivered effectively, efficiently and in line with contractual requirements.
• Build strong relationships with contractors, residents and stakeholders, ensuring issues are identified and resolved promptly.
• Lead and support Caretakers, Estates Officers and the wider Estates team, ensuring workloads are managed effectively and resources are deployed appropriately.
• Monitor contractor performance using data, inspections and feedback to identify improvement opportunities and drive higher standards.
• Support the delivery of estates compliance activities, ensuring actions arising from Fire Risk Assessments are completed accurately and on time.
• Carry out site visits and inspections, working with colleagues and contractors to maintain safe and attractive environments for residents.
• Ensure KPIs, policies, procedures and compliance requirements are consistently met across the service

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential

• Excellent customer service skills.
• Experience in contract management, project management or a similar role.
• Experience managing estate services contracts.
• Experience in managing operational teams and managing contractor performance.
• An understanding of health and safety, compliance and Fire Risk Assessment processes within housing or property environment.

This role is subject to a basic DBS check.

What\'s in it for you?

Once you join us, you\'ll find plenty of opportunities to grow within our organisation. You\'ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

This role is not eligible for sponsorship.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.