Estate Contract Manager

NOTTING HILL; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Excellent annual leave

Generous pension scheme

Enhanced maternity/paternity/adoption

Employee assistance

Health cash plan

Staff discounts

Cycle to work

Life Assurance x 4 salary

Job summary

Notting Hill Genesis is seeking an Estates Contract Manager to oversee cleaning and grounds maintenance contracts, ensuring estates are safe, clean and well maintained for residents and communities in London. You will manage relationships with contractors, residents and stakeholders while supporting compliance activities and improving service delivery.

The role involves leading estate teams, monitoring performance, and ensuring actions from Fire Risk Assessments are completed on time.

Qualifications

• Excellent customer service skills.
• Experience in contract management, project management or a similar role.
• Experience managing estate services contracts.
• Experience in managing operational teams and managing contractor performance.
• Understanding of health and safety, compliance and Fire Risk Assessment processes within housing or property environment.

Responsibilities

• Manage cleaning and grounds maintenance contracts to ensure services are delivered effectively, efficiently and in line with contractual requirements.
• Build strong relationships with contractors, residents and stakeholders, ensuring issues are identified and resolved promptly.
• Lead and support Caretakers, Estates Officers and the wider Estates team, ensuring workloads are managed effectively and resources are deployed appropriately.
• Monitor contractor performance using data, inspections and feedback to identify improvement opportunities and drive higher standards.
• Support the delivery of estates compliance activities, ensuring actions arising from Fire Risk Assessments are completed accurately and on time.
• Carry out site visits and inspections, working with colleagues and contractors to maintain safe and attractive environments for residents.
• Ensure KPIs, policies, procedures and compliance requirements are consistently met across the service.

Skills

Customer service

Contract management

Team management

Health and safety

Job description

As an Estates Contract Manager, you'll play a key role in ensuring our estates are safe, clean and well maintained for residents and communities. You'll be responsible for overseeing cleaning and grounds maintenance contracts, ensuring services are delivered to a high standard, provide value for money and enhance the places our residents call home. Working closely with contractors, colleagues and residents, you'll help ensure our estates remain welcoming environments while supporting the delivery of compliance-related works and helping to keep our homes safe. How you'll do it

• Manage cleaning and grounds maintenance contracts to ensure services are delivered effectively, efficiently and in line with contractual requirements.
• Build strong relationships with contractors, residents and stakeholders, ensuring issues are identified and resolved promptly.
• Lead and support Caretakers, Estates Officers and the wider Estates team, ensuring workloads are managed effectively and resources are deployed appropriately.
• Monitor contractor performance using data, inspections and feedback to identify improvement opportunities and drive higher standards.
• Support the delivery of estates compliance activities, ensuring actions arising from Fire Risk Assessments are completed accurately and on time.
• Carry out site visits and inspections, working with colleagues and contractors to maintain safe and attractive environments for residents.
• Ensure KPIs, policies, procedures and compliance requirements are consistently met across the service
  We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Excellent customer service skills.
• Experience in contract management, project management or a similar role.
• Experience managing estate services contracts.
• Experience in managing operational teams and managing contractor performance.
• An understanding of health and safety, compliance and Fire Risk Assessment processes within housing or property environment.

This role is subject to a basic DBS check.

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary