Estates Operations Manager

Serco Group Plc; Swindon; On-site; GBP 58,000 - 70,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement: 33 days + buy add

Training and apprenticeships

Employee assistance programme

Retail discounts

Volunteer day

Job summary

Serco Group plc at Great Western Hospital, Swindon, invites an Estates Operational Manager to lead Hard Facilities Management across a busy healthcare estate. You will ensure building services remain safe, compliant and fully operational, enabling clinicians and patients to receive excellent care.

You will manage budgets, drive performance against KPIs, develop teams, build relationships with NHS, PFI partners and contractors, and oversee maintenance programmes while promoting continuous

Qualifications

• IOSH Managing Safely qualification or higher.
• Proven experience managing Hard Facilities Management services in healthcare.
• Knowledge of HTMs, compliance requirements and operational risk management.
• Strong leadership skills and ability to develop high-performing teams.

Responsibilities

• Lead and manage the operational Hard Facilities Management service across the hospital estate.
• Build relationships with NHS Trust, PFI partners, contractors and stakeholders.
• Drive performance through KPIs, compliance, risk management and continuous improvement.
• Lead, motivate and develop multidisciplinary teams and promote high performance.
• Manage operational budgets and support financial planning and forecasting.
• Support capital projects, planned maintenance and business continuity.

Skills

Leadership

Budget management

Stakeholder management

Health & safety

Change management

Tools

Business systems

Job description

As an Estates Operational Manager in our Health team at Great Western Hospital, you'll lead the delivery of operational Hard Facilities Management services across a busy healthcare environment. You'll ensure critical building services, plant, equipment and infrastructure remain safe, compliant and fully operational, supporting excellent patient care and service delivery.

Our work touches lives every day. In this role, you'll help create a safe and reliable healthcare estate that enables clinicians, patients and visitors to receive the best possible experience. Through leadership, innovation and continuous improvement, you'll make a positive impact on communities while helping to impact a better future.

What you'll do as an Estates Operational Manager

• Lead and manage the operational Hard Facilities Management service, ensuring safe, compliant and effective delivery across the hospital estate.
• Build trusted relationships with the NHS Trust, PFI partners, contractors and other stakeholders to support service excellence and positive outcomes.
• Drive operational performance through effective management of KPIs, compliance requirements, risk management and continuous improvement initiatives.
• Lead, motivate and develop multidisciplinary teams, creating headroom for people to grow while promoting high performance and engagement.
• Manage operational budgets, identify efficiency opportunities and support financial planning and forecasting activities.
• Support capital and asset replacement projects, planned maintenance programmes and business continuity arrangements across the estate.
• IOSH Managing Safely qualification or a higher health and safety qualification.
• Proven experience managing Hard Facilities Management services within a complex environment, ideally within healthcare.
• Strong leadership skills with experience managing managers and developing high-performing teams.
• Knowledge of building services, healthcare technical standards (HTMs), compliance requirements and operational risk management.
• Experience managing budgets, driving change, improving operational performance and building strong stakeholder relationships.
• Confident using business systems and applications, with strong communication, influencing and problem-solving skills.

Serco: Great Western Hospital, Swindon, SN3 6BB Permanent, Full-time (37.5 hours per week, predominantly Monday to Friday. Participation in a weekend duty manager rota (approximately 1 in 8 weekends) and occasional evening or night working may be required to support operational delivery)

Up to £64,000 per annum + excellent benefits

Ready to impact a better future?, 33 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.